Service Manager – Commercial Dishwashing & Catering Equipment Dishcare Group is a commercial dishwasher specialist providing repairs, servicing, equipment, and consumables to cafés, clubs, aged care facilities, childcare centres, and commercial kitchens.

We are looking for a practical, organised, and technically minded Service Manager to support our growing service team and help us continue delivering reliable, transparent, and high-quality service to our clients. About the Role

This role is ideal for someone with strong technical experience in commercial kitchen equipment who is ready to step into a leadership and coordination role.

You will be the key support person for our technicians in the field, while also helping manage client communication, job quality, reporting, invoicing, and ongoing team development.

Key Responsibilities

Provide technical assistance and troubleshooting support to technicians in the field

Respond to client enquiries and provide clear, professional communication

Review completed job reports to ensure accuracy, quality, and completeness

Prepare and send invoices based on completed service work

Attend client sites when required for quoting, warranty inspections, or technical follow-ups

Assist in identifying training gaps within the service team

Help structure and deliver periodic technical training for technicians

Support the team in maintaining high standards of workmanship, safety, and customer service

Work closely with management to improve service processes and team performance About You

You will be someone who is reliable, solutions-focused,



and comfortable dealing with both technicians and clients. You should enjoy solving technical problems, supporting a team, and helping improve the way service work is delivered.

Skills and Experience

Experience in commercial kitchen equipment, dishwashing equipment, refrigeration, electrical, plumbing, or similar service industries

Robust technical troubleshooting skills

Ability to guide and support technicians in the field

Good communication and customer service skills

Robust attention to detail when reviewing reports and invoices

Good organisational skills and ability to manage multiple priorities

Ability to attend client sites when required

Experience with commercial gas appliances is desirable

Previous service management or team leadership experience is highly regarded, but not essential for the right person What We Offer A key role in a growing service business

Supportive team setting

Opportunity to help shape service procedures and technician training

Varied role across technical support, client communication, job review, and site visits

Long-term career growth opportunities About Dishcare Group

At Dishcare Group, we focus on delivering the best customer service, fair pricing, transparent advice, and cost-efficient solutions for commercial kitchens. We aim to provide clients with practical options that suit their needs and budget, while maintaining a high standard of technical service. How to Apply

Please apply with your resume and a short cover letter outlining your relevant experience in service management, technical support, or commercial kitchen equipment.

📌 Service Manager (Sydney)
🏢 Dishcare Group
📍 Sydney