Key Responsibilities

- Design and define ServiceNow architecture aligned to business, ITSM, and enterprise standards
- Lead solution design across ServiceNow modules including ITSM, ITOM, ITAM, and HRSD (as applicable)
- Provide architectural guidance on platform configuration, customisation, and integrations
- Ensure ServiceNow solutions align with security, performance, and scalability requirements
- Define integration patterns between ServiceNow and external systems
- Collaborate with business stakeholders, developers, and delivery teams to translate requirements into solutions
- Review and approve technical designs, configurations, and development outputs
- Establish and enforce ServiceNow development standards, best practices, and governance
- Support platform roadmap planning and continuous improvement initiatives

Required Skill Set

CTA certified

Strong problem-solving skills

Platform architecture and design

Data model and table design

Solution Architecture





Application Architecture

Integration Architecture

Requirements

Required Skills & Qualifications

- 5+ years’ experience working with ServiceNow, including experience in an Architect role
- Strong knowledge of ServiceNow architecture, data model, and core platform capabilities
- Experience designing solutions across ITSM and related ServiceNow modules
- Experience integrating ServiceNow with enterprise systems and cloud platforms
- Strong understanding of security, access controls, and role-based permissions within ServiceNow
- ServiceNow certifications (e.g. Certified System Administrator, Certified Implementation Specialist, or equivalent)
- Solid stakeholder management and technical leadership skills
- Excellent analytical, problem-solving, and documentation skills

📌 ServiceNow Architect (Sydney)
🏢 Indigitise
📍 Sydney