Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive.

As the national leader, we support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, therapy and employment services in over 420 service locations across Victoria and NSW.

Due to an internal move, we currently have an initial 12-month fixed term contract position leading our Service Transition team within our Client Retention and Acquisition division. The Service Transition team manage the intake of new clients, from enquiry through to onboarding, working collaboratively with our sales, contract services and success teams.

You will ideally have existing knowledge of the NDIS sector and possess strengths in continuous process improvement, managing dashboard performance outcomes, whilst coaching, inspiring and leading a small team.





You enjoy building sustainable relationships as much as you do getting into the detail of execution.

About Your Role

The Service Transition Manager leads the Service Transition team to deliver a smooth transition of clients into Scope’s Supported Independent Living (SIL) portfolio.

You will proactively listen to clients, their support networks (e.g. families) and our people and draw on evidence and best practice approaches to contribute to transforming our client experience to empower our clients to belong, thrive and live their dreams, now and into the future.

You will enjoy interacting with diverse stakeholders and possess the communication and relationship skills to thrive in a quick paced, diverse and complex environment.

Your Key Focus

Some of your responsibilities will include:

- Proactively engage with and genuinely listen to clients and their support networks (e.g. families) to understand t

📌 Service Transition Manager (City of Boroondara)
🏢 Scope Australia
📍 City of Boroondara