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Shared Services Support Officer - P2P (Shift Work) Dubbo

Organisation/Entity: Transport For NSW

Job category: Projects

Job location: Dubbo, NSW, AU, 2830

Job reference number: 110304

Employment type: Permanent Full-Time

Salary range: $79733.0-$87703.0

You01423

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Working as part of a team delivering customer support through a busy multi-channel contact centre, you'll assist internal and external customers across phone, live chat and administrative channels.

This role will see you resolving enquiries, processing transactions, and using multiple systems to deliver accurate, timely and customer-focused outcomes.





You will deliver excellent customer service in a rapid-paced environment while building positive relationships, solving problems and contributing to continuous improvement.

Your communication skills, customer focus and ability to multitask, gained in customer service, administration, shared services or contact centre environments, will see you thrive in this role.

You're recognised for providing great customer experiences, working collaboratively and adapting quickly to new systems and processes.

Work Location

Positions are based in Dubbo.

Rostered Shifts

This role requires availability to work across rotating shifts (Monday to Sunday), as per below:

- 8:00am to 5:15pm (office-based)
- 10:30am to 7:45pm
- 12:30pm to 8:45pm
- 2:45pm to 12:00am

All afternoon and evening shifts can be worked from home.

Who we are

Transport for NSW provides a safe, integrated, and eff

📌 Shared Services Support Officer (Dubbo)
🏢 Nsw Public Service Commission
📍 Dubbo