With over $4 billion in annual turnover and 3,000 people across 130 sites, the Tony White Group (TWG) is the largest privately-owned automotive retail group in Australia. We’re led by an experienced and agile executive team who recognize that great people are key to our continuing success and growth. For more information, visit www.tonywhitegroup.com.au.

ABOUT THE ROLE:

As part of the Tony White Group, Reef City Motors proudly represents eight leading automotive brands and has built a strong reputation for delivering exceptional customer service across Central Queensland. Our team is passionate about creating outstanding experiences for every customer who walks through our doors.We are currently looking for a friendly, professional, and customer-focused Service Receptionist to join our busy Service Department.

As the first point of contact for our guests, you'll play a key role in creating a positive and welcoming experience. This is a fast-paced position where no two days are the same, making it perfect for someone who enjoys working with people, staying organised, and being part of a supportive team.

This position will require occasional Saturday morning work and some overtime to meet our customers' needs.

KEY RESPONSIBILITIES:

- Welcome customers and provide exceptional front-of-house service.
- Answer and direct incoming phone calls professionally and efficiently.
- Schedule and manage service bookings.
- Process and confirm online service appointments.
- Complete service administration and general clerical duties.
- Conduct customer follow‑up calls and appointment reminders.
- Support sales and customer retention activities using our CRM system.




- Liaise with the Service Advisors and technicians to ensure a seamless customer experience.
- Maintain accurate customer records and documentation.

SKILLS & EXPERIENCE

- A friendly, positive, and professional attitude.
- Previous customer service or reception experience (automotive experience is advantageous but not essential).
- Excellent verbal and written communication skills.
- A confident and professional phone manner.
- Strong computer and administration skills.
- Excellent organisational and time management abilities.
- The ability to multitask in a quick‑paced environment.
- A proactive approach with the ability to work both independently and within a team.
- A current Queensland Driver Licence.

WHAT WE CAN OFFER:

- A supportive and friendly team environment.
- Competitive remuneration.
- Ongoing training and professional development.
- Genuine career progression opportunities within the Tony White Group.
- Exclusive employee discounts and benefits through Flare
- Access to Fitness Passport - discounted fitness membership program
- Employee discounts on vehicle servicing, parts and accessories.
- Stability with one of Australia’s largest automotive dealer groups.

PLEASE NOTE:

We conduct reference checking, pre‑employment medicals & AFP Criminal record checks

Applicants who do not have the required skills and/or experience will not be considered

Applicants must be physically in Australia or hold a permanent residency Visa

We are an equal opportunity employer, supporting gender equality, and workplace diversity

Only short‑listed applicants will be contacted

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📌 Service Receptionist (Gladstone)
🏢 Tony White Group
📍 Gladstone