Job Description

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

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We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

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IT Skills and Experience

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- 2+ years of Experience in Level 2/3 desktop support.

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- Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick build machines

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- Keep up with Windows App and Update release information

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- Provide Web application support for Edge or Chrome

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- Provide Cloud application support (collaborate with app owners where required)

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- Support 3 rd party applications like Microsoft, Java, and Adobe (raise cases with the vendor where required)

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- Support MS Teams issues, including video, audio, and performance

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- Familiar with AppV applications, MS Store Apps, and packaged applications

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- Troubleshoot / find the root cause for general performance issues

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- Troubleshoot laptop hardware issues such as monitor, mouse, headset, and phones

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- Office license management or troubleshooting

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- Keep up with release information for MS Office and security updates

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- Support Office issues for native laptop or cloud applications

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- Collaborate with the MS Outlook app owner when required to find the root cause of Outlook issues

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- Knowledge of Active directory and Group policies. Power Shell scripting knowledge is a must.

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- Ability to co-ordinate with various technical groups and can fix issues remotely for the users.

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- Should be able to fix and troubleshoot all the application issues deployed on end-user systems. (for eg. App Login Failures, App not installed, Software Installations that fail)

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- Good Client management and communication skills.

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- Should be able to troubleshoot if any application is not working due to network-related issues.

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- Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge, and Chrome apps. Should be able to do the compatibility testing of web-based applications with Chrome and Edge.

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- Valuable Understanding of ITIL concept & ticketing tools.

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- Accurately document all work performed through the ticketing system, including details.

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Personal Attributes:

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- Good knowledge of Infrastructure support.

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- Strong analytical and problem-solving capabilities

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- Well organized and extremely detail-oriented

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- Strong customer service ethic and great communication skills, both oral and written

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- Passionate about delivering quality no matter what you are doing

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- Can work both independently and in a collaborative team-oriented environment

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- A self-starter, motivated to push the limits and think outside of the box

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- Fondness for solutions that are simple, elegant, and effective

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- Ability to work with and maintain confidential information

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In-depth knowledge of:

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- Microsoft Office applications

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- PC/Laptop hardware

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- PC/Laptop peripherals, including printers

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Basic knowledge of:

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- Active Directory

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- Exchange

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- Apple OS

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- SCCM

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IT Qualifications

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At least two of the following:

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- PC/Laptop OEM Maintenance Certification

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- CompTIA A+ Certification

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- Microsoft Certified IT Professional (MCITP) certification in the desktop area

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- Microsoft Office Specialist (MOS) Certification

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Experience in a similar role

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- 3+ years of relevant experience.

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📌 Desktop Support Officer (Toowoomba)
🏢 Axiom Technologies
📍 Toowoomba