Job Description

Be Part of Something New and Meaningful!

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At Caption by Hyatt Central Sydney, we're rethinking hospitality-putting community, sustainability, and self-expression at the heart of everything we do.

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We are looking for someone who brings energy, curiosity, and a hands-on approach to creating unforgettable guest moments to join us as a Part-Time Guest Service Host.

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About the Role

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Whether guiding guests through mobile kiosk check-ins, offering local tips, or helping to create memorable moments in our communal spaces, you'll be empowered to make each experience personal and authentic.

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Some Key Responsibilities include:

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- Deliver authentic, people-first guest service that reflects our brand and neighbourhood.

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- Assist with arrivals, departures, billing, luggage handling, and Grab & Go sales in a relaxed, helpful way.

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- Stay front-of-house and available to respond to guest needs, questions, and feedback.

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- Contribute to a tidy, lively, and inclusive lobby space that feels more like a local hangout than a hotel reception.

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- Share insider tips and local recommendations to connect guests with the Haymarket community.

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- Ensure safety, compliance, and guest privacy standards are met at all times.

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- Support other departments when needed and participate in team training, meetings, and culture-building activities.

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- Help foster a positive team environment by living our brand values of care, curiosity, and connection.

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We're looking for someone who:

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- Preferable experience in a front office or guest-facing hospitality role, lifestyle hotel experience is a plus!

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- Is personable and confident engaging with guests and creating genuine connections

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- Stays calm and solutions-focused in a dynamic environment

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- Is proactive, reliable, and comfortable working independently and in a team

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- Has full work rights and flexibility to work a rotating 7-day roster (including weekends and nights)

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What's in it for you:

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- Join a purpose-driven brand redefining hospitality in Australia

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- Help shape guest service standards for a current kind of hotel

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- Be part of a supportive, inclusive team that values creativity, sustainability, and connection

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- Access global learning and development through Hyatt's network

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- Grow your career with one of the world's leading hotel groups

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- Receive a competitive salary and benefits package

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- Enjoy discounted and complimentary stays at Hyatt properties worldwide

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- Get 10% off private health insurance

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- Benefit from generous leave and paid time off

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- Access mental health and wellbeing support through Hyatt's Employee Assistance Program

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📌 Guest Service Agent | Part Time (Sydney)
🏢 Hyatt Hotels
📍 Sydney