Service Now Administrator

Reporting to the Service Now Team Leader, the Service Now Administrator is a member of the Service Now Platform team that supports Service Now capabilities and instances to deliver organisational and customer objectives under operational sustainment contracts.

As an administrator of the Service Now Platform and Product suite, this role will lead improvement and remediation initiatives to maximise the value of our investment in Service Now. The position is responsible for analysing and translating business and technical requirements into practical designs, proposing solutions to achieve complex business objectives, and providing guidance on technical governance, IT Service Management and Operations best practices.

Key Responsibilities

Develop, test, maintain, and configure Service Now components, modules, workflows, integrations, and automation solutions to meet business requirements.
Design and implement Service Now integrations and platform solutions that improve reliability, availability, data integration, cyber security compliance, cost optimisation, and value from investment.

Contribute to Service Now development, deployment, release, documentation, process compliance, operational reporting, continuous improvement, and best practice implementation, including remediation of platform customisations where appropriate.

Work closely with product architects, platform teams, support teams, vendors, stakeholders, SMEs, and process owners to consolidate requirements, support self‑service and automation outcomes, and ensure delivery aligns with agreed road‑maps and plans.

Provide documentation, training, mentoring, and guidance on Service Now capabilities, champion low‑code and no‑code maturity,



and coordinate assigned tasks and improvements to meet workload demands.

About You & What You'll Bring

Highly skilled ITSM specialist with Service Now Administration experience, able to deliver customer‑driven, sustainable, low‑code and out‑of‑the‑box solutions in a complex customised workplace.
Strong problem‑solving, troubleshooting and decision‑making skills, with ability to develop secure, scalable, consistent, repeatable solutions while supporting agile ways of working.

Experience in Service Now platform administration, development, architecture, IT Service Management operations, workshop facilitation, requirements elicitation, process improvement, automation, orchestration and cyber security within enterprise and highly regulated environments.

Strong planning, project management, documentation, communication, interpersonal, mentoring and cross‑training skills, with a proven ability to work collaboratively, manage critical issues and deliver outcomes within deadlines.
Hold or be willing to maintain relevant Service Now certifications (Certified System Administrator, ITIL highly regarded) and possess a Bachelor’s degree in computer information systems or related experience.

Australian Citizen and minimum NV‑1 security clearance, with willingness to obtain NV‑2 clearance if required.

Equal Opportunity Statement
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, disability, or any other basis prohibited by law.

Leidos will also consider candidates with criminal histories consistent with relevant laws.

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📌 ServiceNow Consultant (Canberra)
🏢 Leidos Australia
📍 Canberra