Job Description

Fisher Family Practice is seeking a dedicated Medical Administration/Reception professional to join our team on a part-time or casual basis. Based in Canberra, ACT, this role is pivotal to the smooth operation of our practice. You will be the first point of contact for our patients, managing the front desk while ensuring administrative processes run efficiently.

This position plays a vital role in delivering exceptional patient care and supporting our clinical team.

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What you'll be doing:

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Greeting patients warmly and professionally upon arrival

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Managing patient appointments, scheduling, and maintaining the appointment system accurately

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Handling patient enquiries via telephone, email, and in person

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Processing patient registrations and updating patient records with current information

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Processing payments and managing billing inquiries in accordance with practice protocols

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Maintaining confidentiality and adhering to privacy legislation and practice policies

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Supporting clinical staff

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Performing general administrative and practice duties

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Contributing to the overall efficiency and positive atmosphere of the practice.

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We're looking for someone with:

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Previous experience in a medical administration or reception role, preferably within a general practice or healthcare setting. Best Practice software experience is highly desirable.

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Excellent communication skills, both written and verbal, with the ability to interact professionally with patients and healthcare professionals

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Strong organisational abilities with the capacity to manage multiple tasks and prioritise effectively

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Demonstrated ability to maintain patient confidentiality and understand privacy requirements

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Attention to detail and accuracy,



particularly when managing appointments and patient records

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Professional demeanour with a friendly and approachable manner

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A strong desire to be a team player. We do value someone who has a degree of flexibility in their availability

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A driver's licence and working rights in Australia.

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What we offer:

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At Fisher Family Practice, we value our team members and offer a supportive working environment where you can develop your skills and contribute meaningfully to patient care. We provide:

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Part-time/casual working arrangements that offer flexibility and work-life balance

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A collaborative and respectful team culture focused on patient-centred care

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Ongoing training and professional development opportunities within the medical administration field

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Competitive remuneration aligned with industry standards

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A secure and inclusive workplace that values diversity.

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About us

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Fisher Family Practice is a trusted community general practice located in Weston Creek, Canberra, dedicated to providing comprehensive, compassionate healthcare to our local community. We are committed to delivering high-quality medical services and building long-term relationships with our patients.

Our practice values professionalism, integrity and patient-centred care, with a team that genuinely cares about the wellbeing of all. We pride ourselves on creating a welcoming environment where patients feel heard, respected and supported.

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If you are organised, patient-focused and ready to make a positive difference in a healthcare setting, we would love to hear from you.

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Please note this role will include shifts at our sister practices, Fisher Allied Health and Holder Family Practice in addition to Fisher Family Practice. All are located in Weston Creek.

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📌 Medical Administration/Reception (Canberra)
🏢 Fisher Family Practice
📍 Canberra