C.H. Robinson is currently seeking an Account Manager- Global Forwarding, responsible for driving growth and maximizing retention across a portfolio of mid-size customer accounts. The Account Manager will identify, develop, and expand freight forwarding opportunities across air, ocean, and multimodal transportation services while driving demand and maximizing customer value. They will deliver tailored logistics solutions aligned with customer needs, serve as the primary point of accountability, and partner with internal teams and global stakeholders to ensure exceptional service delivery and long-term customer success.

Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

- Retain and grow a customer portfolio of medium-size client segment (N.A. account range ~40-60 accounts, EU account range ~15-30 accounts)

- Gather, analyze, and prepare relevant information for business reviews, QBRs and be an active participant

- Responsible for implementation of new business opportunities and account set-up compliance through drafting documentation, creating c-codes, liaising with CHR corporate entities for account creation, and developing CSOPs

- Develop account relationships with contacts at multiple levels within the organization

- Identify opportunities to further penetrate accounts by selling CHR’s diverse services

- Provide solution design through face-to-face interaction with accounts

- Bring pricing options & recommendations to account leadership

- Identify issues, seeking input from others to determine best course of action & implement solutions

- Manage customer expectations through the creation and utilization of SOPs,



KPIs and other account-specific metrics

- Contribute to the development and management of the annual account plan and budget. Provide updates to internal team and make adjustments as necessary

- Sell and negotiate at a core / strategic level

- Establish and maintain relationships with day-to-day / weekly / monthly contacts

- Conduct regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer

- Consistently ensures execution of business through local Branch procedures

- Acts as an advocate for customers, internally conveying customer-specific needs across the organization, to ensure proper alignment and prioritization of resources

- Create / Review internal account metrics on a regular basis (weekly)

- Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategy

- Partners with operations and product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI’s

Required Qualifications:





- High school diploma/ Graduate or equivalent qualification

- Minimum 3 years of account Management experience within freight forwarding or logistics

Preferred Qualifications:

- Excellent communication and presentation skills and the ability to negotiate at all levels

- Proficient in Microsoft Office Suite of programs

- Demonstrates and drives a data-driven approach

- Ability to build strong customer relationships

- Demonstrated influencing, negotiation, collaboration, communication, and presentation skills

- Strong orientation towards growth, sales, relationship building, negotiation, and financial acumen, with a focus on developing long-term relationships with customers

- Ability to develop a thorough understanding of C.H. Robinson’s service portfolio, business strategies, and technology systems

- Values a diverse and inclusive work setting

Disclaimer:

- This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Benefits

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.

📌 Account Manager - Global Forwarding (Lutwyche)
🏢 C.H. Robinson
📍 Lutwyche