Product Manager - Web Experience

We are partnering exclusively with a well known Australian retailer to find a Product Manager to own their website experience. This is a permanent sitting in a digital product team of five, based in Chatswood with a move to a current office nearby later this year.

The website is a significant part of the business, so this is a genuine ownership role rather than a backlog admin one. You will own the customer journey from search and discovery through cart, checkout, payment and loyalty, and out the other side into order tracking, click and collect, delivery and returns.

What you will be doing

- Owning and maintaining the web experience roadmap
- Driving the optimisation agenda across cart, checkout, payments, promotions, loyalty and conversion critical journeys
- Improving onsite search, navigation, product discovery and product detail experiences
- Improving post purchase journeys across order confirmation, tracking, fulfilment communications, returns and exception handling
- Writing high quality requirements, user stories and acceptance criteria, and running discovery where a BA is not sitting alongside you
- Managing dependencies with the mobile app product team so journeys stay consistent across channels
- Managing the product budget, with purchase orders raised through IT
- Coordinating delivery with an offshore development partner (senior leadership onshore in Australia)
- Preparing status updates and showcase material for digital steering and leadership forums

What you will bring

- 5+ years as a Product Manager,



Product Owner or Digital Product Manager in a consumer facing eCommerce setting
- Strong retail eCommerce background, ideally with a business that also operates physical stores
- Demonstrated ownership of transactional experience: cart, checkout, payments and conversion
- Hands on experience with Adobe Commerce or Magento
- Enough technical depth to hold your own with engineers on front end web, APIs and decomposed architecture
- Practical use of AI tooling in your product practice, including rapid prototyping with tools like Lovable, Replit or v0
- Strong stakeholder management and excellent written and verbal communication
- Comfort with context switching, competing priorities and multiple vendors, with a bias to shipping
- Jira and Confluence, plus the ability to work through UX journeys and read a Figma file
- A genuine love of pets, the office is dog friendly

Nice to have

- Understanding of Front end web technologies like React TypeScript and JavaScript
- Fulfilment and order management platform experience, with a migration currently underway
- Product information management, marketplace or onsite search and merchandising platforms
- Mobile app product exposure
- Figma design skills
- Payments, loyalty or agentic commerce experience
- CSPO, PSPO, SAFe POPM or equivalent certification

What is on offer

Ownership of a revenue critical digital channel, a small and senior product team, and a roadmap with real investment behind it. There is scope for a direct report in the future, though not immediately. Dog friendly office.

Apply through this ad or reach out for a confidential discussion.

📌 Product Manager (Sydney)
🏢 Sustainrecruit
📍 Sydney