About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.

ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH).

See more at our website - www.atsichsbrisbane.org.au

About the Role

You can access the full Position Description by visiting our website under "Join Our Team".

Click here to view position description

The ATSICHS Family Wellbeing Services (FWS) program provides a coordinated and culturally safe support system for Aboriginal and Torres Strait Islander families experiencing vulnerability. By offering a comprehensive mix of services tailored to family and community needs, we aim to build family capacity, strengthen community connections, and safeguard the wellbeing of children. At ATSICHS, through holistic case management, and collaboration with multiple service providers, FWS empowers families to navigate challenges, develop essential life skills, and access therapeutic support. The program also engages with families involved in the child protection system, working to address safety concerns, facilitate reunification and support positive outcomes for children and their families.

The Family Wellbeing Team Leader role is a front line-management role, part of the Community Services leadership team. As a Team Leader at ATSICHS, we believe in leading teams through showing and doing, not delegating and micro-managing. We utilise a coaching approach to management that supports staff to achieve excellence with clients through side-by-side in-field mentoring and coaching, growing staff practice skills, professionalism, stakeholder influencing and personal organisation. As a leadership team, and front-line Team Leader, we are focused on client impact above anything else.



Client impact in a manager role means we utilise data in a safe and supportive way to identify team case management quality, engage clients across the service to ensure our follow-through and client satisfaction, and proactively harness client feedback to make improvements as a team.

Duties

- Diligent tracking of intake waitlist, ensuring contact with clients around expected service timeframe and awareness of referral. Develop referral pathways across sector through solid interagency partnerships to maintain annual service target of clients.
- Assertively support staff with low initial engagement to consent achievement rates aiming for an 80% program success rate.
- Ensure all staff complete the 'Worker Safety Assessment' prior, and directly after, first home visit, ensuring a safe working environment culture is developed in team.
- Ensure all staff facilitate ATSICHS 'Narrative Assessment Tools' and are completed in full by client ensuring the voices of clients are imbedded in their assessment.
- Ensure staff facilitate FLDM meetings with broader family kin, gaining family consensus on their challenges and path forward.
- Lead the coaching of staff to consistently implement client empowerment interventions between key worker and clients. Utilise the Coaching App to record all staff.
- Ensure staff utilise internal ATSICHS services, coordinating to ATSICHS medical, dental, kindy, and allied health services, as part of case plan. Ensure staff also enact specialist care pathways (mental health, allied health, child assessments etc).
- Lead the delivery of client feedback and brief wellbeing measurement tools (Session Rating Scale and Outcome Rating Scale) to be utilised by staff upon every face-to-face interaction. Disseminate staff uptake and scoring data, building a practice culture of responsive client improvement.

Culture

Enjoy working in an organisation that makes a difference in the community. Join our friendly and supportive Family Wellbeing Services team that will help you grow personally and professionally.

Benefits

- Annual base salary of $113,313 per annum (depending on qualifications and experience).
- 12% Super and Not-for-Profit Salary Packaging access (Increases your take home pay).




- Permanent full-time position.
- Work for a leading Aboriginal and Torres Strait Islander, community-controlled organisation.

COVID-19 Requirement

Immunisation history showing you have received two doses of a Covid-19 vaccine is encouraged.

Required

- Bachelor's degree in a relevant social services field with at least 4 years case management experience in family support, child protection, youth support, housing or related field

OR

- Diploma in relevant Community/Services field with at least 6 years in a case management role in family support, child protection, youth support, housing or related field.
- Demonstrated ability to understand and apply child safety and social work theoretical frameworks of practice, aligning client interventions based upon scaffolding client self-awareness, agency, and empowered sustainable behaviour change interventions.
- In-depth technical knowledge of relevant social care legislation (child protection, housing etc.) and ability to guide staff on legislative requirements.
- Demonstrated knowledge and experience in team management, including directing staff workflow and client quality. Forward plan operational constraints, team culture, and forecasting 12-month operational change priorities.
- Ability to support staff in applying sound social service and child protection practice reasonings to influence stakeholders (Child Safety, Schooled, Hospitals etc.). Develop strong team working culture to motivate staff and sustain behaviour change in influencing others.
- Demonstrated ability to connect numerous internal ATSICHS programs and services to activate wrap-around care for families, trading-off and negotiating resources across the organisation and between other teams to achieve client impact.
- With the support of Manager and operational policies, ability to problem solve barriers to service provision, while adhering to client risk and safety standards.

Additional Requirements

- National Police Certificate.
- Working with Children's Card (Blue Card) or be eligible to apply.
- Driver's Licence.
- Immunisation Category B.
- Evidence of Work Rights.
- Travel to work in the community on a regular basis.

How to apply

If this sounds like you, please submit your application by following the links on the recruitment page. Applications will be assessed with interviews being conducted as they are received so do not delay in applying.

Only successful applicants will be contacted.

📌 Family Wellbeing Services North Team Leader (Coopers Plains)
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