Are you seeking a rewarding and versatile career in financial services? Located in south-west Sydney with Hybrid working available once fully trained (south-west Sydney, CBD, home), we’re looking for a passionate and customer-focused professional in join our Member Services team.

Career opportunities are excellent for a person who has an attitude that aligns fully with the 100% customer-focused commitment of the company. This is a role for a person who loves speaking by phone to people and embodies the customer-first values in every interaction they have. The focus is entirely on quality of interaction – not getting off the phone asap!

Key Responsibilities:

- The making of outbound information and education-based calls to existing customers and other stakeholders. NO sales calls! Some inbound calls as required

- Addressing email enquiries from customers,



employers and other stakeholders

- Driving retention and acquisition

- Delivering high-quality factual information, supporting customers in making informed decisions

- Manage and resolve any concerns and complaints

Experience and qualifications:

· Previous experience in super is strongly preferred. Experience in other financial services fields such as insurance and banking will also be considered

· Experience in meeting and surpassing customer expectations

Terms of employment

· The work hours are 38 hours per week.

· General daily start time is from 8:30am-9:30am (dependent on shift)

· Some work from home arrangements may be negotiated following approval from Team Leader.

📌 Member Services Officer - Super (Chullora)
🏢 NESS Super
📍 Chullora