Enabling better outcomes through quality, analytics and process excellence.

About the Role:

The Quality Officer leads quality and continuous improvement initiatives across the Building and Plumbing Commission (BPC). The role is responsible for maintaining and enhancing ISO 9001 Quality Management System, applying Lean process improvement methodologies, and using data analysis and reporting to inform decision-making and drive measurable improvements in performance, compliance and quality outcomes.

What we are looking for:

- Experience maintaining and enhancing an ISO 9001 Quality Management System with a sound understanding of quality, risk, regulatory and legislative requirements.
- Demonstrated experience applying Lean and structured improvement methodologies to review processes, conduct audits, and implement initiatives that deliver measurable improvements in performance, quality outcomes and compliance.
- Proficiency in Power BI, Power Automate, SharePoint, Forms and Excel to develop reporting frameworks, analyse data and generate insights that support evidence-based decision-making.
- Create and maintain quality documentation, knowledge management content, reports, briefings and training materials, while providing advice and recommendations on quality issues and process improvements.

For specific responsibilities please review the attached position description.

This position is only open to applicants with relevant rights to work in Australia.

About the BPC

BPC is Victoria's regulator for building and plumbing.

It supports the growing Victorian community through the developments of harms-based regulation that is proactive and informed by data and intelligence. The BPC regulates for better consumer outcomes and is committed to safety, compliance and buildings that last.





The BPC's aim is to improve the experience for consumers in the building system by overseeing all aspects of building quality control - regulation, insurance and dispute resolution. The BPC aspires to be a leading and trusted regulator, emphasising consumer outcomes, clear communication with practitioners, productive processes, and a commitment to public interest

The BPC brings key regulatory, dispute resolution, and insurance functions related to the building and plumbing industry together under one roof, streamlining the process for consumers and industry, and enabling the regulator to have oversight of all complaints so they can be handled more effectively and efficiently.

Commitment to Diversity

We celebrate the diversity of our workforce.

The BPC values the benefits all our differences make and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. In short, we welcome people from all backgrounds and communities.

We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us at *******@bpc.vic.gov.au.

Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.

How to Apply

We require you to upload:

- an up-to-date resume.
- a cover letter outlining your suitability for the role, addressing the key selection criteria in the attached position description.
- any other qualifications or licence if applicable

Important information

Only electronic applications submitted via careers.vic.gov.au will be accepted.

Candidates deemed suitable from a selection process may be considered for identical or similar vacancies within 6 months.

📌 Quality Officer (Melbourne)
🏢 Building & Plumbing Commission
📍 Melbourne