The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse
backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
print), please don't hesitate to get in touch with the contact person listed
on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

Agency Performance and Systems Support (APSS) is one of two work streams as part of an Area based unit, Agency Performance Partnerships and Systems Support (APPSS). The Manager APSS will report to the Area Executive Director and is part of the Area Executive team.

The Manager, Agency Performance and System Support (APSS)



plays a key leadership role. The role is accountable for the management of the APSS team. This team has responsibility for monitoring performance and building relationships with funded organisations at a local level and implementing place-based initiatives that strengthen resilience, build wellness, and work to connect and empower communities.

The role works closely with the Principal Partner Area Partnerships and System Capacity (APSC) which supports whole-of-system planning. A key element of this is stewarding the service system by strengthening capacity, building access and improving responsiveness. The Manager plays a critical role improving system and sector performance, access to services and driving the best outcomes for clients, renters, families and local communities.

The Manager also works closely with the relevant central office program areas and other internal stakeholders to influence, develop and implement departmental policy, ensuring that local needs are reflected in policy and program development.

ACCOUNTABILITIES INCLUDE

1. With a high level of understanding of the local context,



strategically review and implement departmental initiatives and approaches toward service delivery and service system issues and support those initiatives to meet departmental, government and community expectations.
2. Act as a key source of local advice by maintaining an understanding of issues affecting community services and the service system and investigate and lead critical projects that enhance service delivery, budget effectiveness, efficiency or improved client and renter outcomes.
3. Forge strong connections across the department and with external stakeholders to facilitate a partnership approach and ensure effective, productive and coordinated services are provided for all clients.

Please open the position description to read more.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Ap plicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.

📌 Manager (Melbourne)
🏢 Department Of Families, Fairness & Housing Vic
📍 Melbourne