The Sales Support & Administration Consultant plays an important role in supporting Panasonic's national dealer network and helping deliver a positive customer experience.

As part of our established Dealer Support team, you'll work closely with dealers and internal stakeholders to resolve enquiries, process orders and returns, and help keep day-to-day operations running smoothly. We're also looking for someone who can bring previous SAP experience and insights to the team as we prepare for our future transition to SAP.

In addition to core Dealer Support responsibilities, you'll have the opportunity to contribute to a range of sales administration and business support activities when possible. This may include reporting, basic data analysis, administrative coordination and supporting ad hoc projects and initiatives across the Consumer Electronics Group.

This position is a 12-month contract role.

The key responsibilities you’ll be entrusted with:

- Manage dealer enquiries relating to orders, returns, pricing, stock availability, delivery issues and operational support, providing timely and professional resolutions.
- Process customer orders, returns and related transactions with a high level of accuracy.
- Share SAP knowledge and insights to support team knowledge, business readiness and future process improvements.
- Work closely with internal teams (Sales, Marketing, Finance, Logistics and Customer Service) to investigate and resolve order, delivery and dealer-related queries to deliver a positive customer experience.
- Provide ad-hoc administrative support across the Consumer Electronics Group (CEG).

The skills, experience and attributes we're looking for:

- Strong customer service and communication skills,



with a genuine commitment to delivering a positive experience for dealers and internal stakeholders
- Experience using SAP within a sales support, customer service, administration or order management workplace (essential).
- A collaborative and results-oriented mindset, with the willingness to support the team, take ownership and contribute to achieving business objectives.
- The ability to manage multiple priorities and adapt to changing demands, effectively shifting focus as business needs require.
- A logical and methodical approach to work, with strong attention to detail and proficiency in Microsoft Excel, Outlook and Word.
- Effective stakeholder management and relationship-building skills, with the ability to work collaboratively across teams, keep stakeholders informed and escalate matters appropriately when required.

For over 100 years, Panasonic as a global business has been focused on product innovation and improving people’s lives. For Panasonic Australia, our focus is to continue to build on our strong relationships with our partners and continue to strive for a better life and a better world for our customers. Our philosophy is in delivering a diverse range of solutions to homes and businesses.

Our employees thrive in a fulfilling workplace with a unique culture that promotes development, sustainability, and wellbeing.

What’s on offer:

In return for your talent and expertise, we will offer you a competitive salary package, flexible/hybrid working options, awesome company culture and an opportunity to work with a talented and supportive team allowing you to grow your skills within a company that rewards performance.

So, what are you waiting for?

Apply here, set yourself on a path to success and achievement!

📌 Sales Support & Admin Consultant (Macquarie Park)
🏢 Panasonic
📍 Macquarie Park