The Operations Administration Assistant at Tropic Wings Cairns Tours & Charters is a vital support role that ensures the efficient and seamless execution of daily operations, while providing exceptional customer service. This position involves assisting the Assistant Operations Manager, handling reception duties, supporting the Groups and Charters team, and ensuring all customer interactions reflect the company's commitment to excellence and eco-friendly practices.

Key Responsibilities
Provide administrative and operational support to the Operations Manager and wider team.
Manage reception duties, including phone calls, emails, visitor enquiries and mail distribution.
Assist with group and charter bookings, itineraries, logistics and customer communications.
Coordinate contract driver scheduling, invoice processing and payment administration.
Deliver exceptional customer service by responding to enquiries, resolving issues and supporting guest needs.
Maintain accurate booking, operational and financial records, ensuring data integrity.
Prepare reports, operational updates and other administrative documentation.
Liaise effectively with internal departments,



suppliers and external stakeholders.
Promote and upsell CaPTA Group products, tours and attractions where appropriate.
Collect and communicate guest feedback to support continuous improvement.
Contribute to a safe, efficient and positive workplace environment.
Participate in ongoing training and professional development.

About You
Strong administrative, organisational and time management skills.
Excellent customer service and communication abilities.
High attention to detail and accuracy in data entry and record keeping.
Ability to multitask and work effectively in a fast-paced workplace.
Proactive problem-solving skills and a cooperative approach to teamwork.
Intermediate computer skills, including Microsoft Office.
Flexibility to work wide-ranging shifts when required.

Equal Opportunity: We welcome applications from all qualified candidates. We provide a safe, inclusive workplace and uphold all obligations under Queensland employment law and applicable Awards. Successful applicants must have the right to work in Australia.
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📌 Operations Administration Assistant Cairns North
🏢 Capta Group
📍 Cairns North