We are a premier national venue management group dedicated to connecting local communities through health, aquatics, and recreation. Managing vibrant, high-volume facilities across Sydney, our mission is simple: to inspire healthy, active lifestyles and deliver outstanding community experiences every single day.

About the Role

We are seeking energetic, community-minded Customer Success Managers to lead customer engagement and operational experience across our Sydney sites. Sitting at the heart of site operations, you will lead front-of-house teams, build strong relationships with venue members, and ensure every guest enjoys a world-class experience.

Key Responsibilities:

Team Leadership: Coach, mentor, and inspire front-of-house customer service teams to deliver warm, high-quality customer touchpoints.

Member Retention & Experience: Drive member engagement strategies, address customer feedback with empathy and speed, and elevate overall venue satisfaction.

Process & Compliance: Maintain seamless front-of-house operations, cash-handling procedures, and safety compliance across guest reception areas.

Community Engagement:



Champion an inclusive, welcoming workplace for diverse community groups, swim families, and facility members.

What We Are Looking For:

Proven experience in a customer success, hospitality management, or high-volume customer service leadership role.

A natural people-person who thrives in quick-paced, active settings.

Solid problem-solving skills and commercial acumen with a focus on retention and service delivery.

High emotional intelligence, adaptability, and excellent communication skills.

Valid First Aid & CPR certifications (or willingness to obtain) and a Working with Children Check.

What’s On Offer:

Competitive Salary Package + performance incentives.

Free Facility Access: Complimentary gym and aquatic memberships for you and your family across our Sydney sites.

Career Pathways: Real leadership progression opportunities within an established national network.

Work Near Home: Flexible site allocations tailored to Sydney region location.
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📌 Customer Success Managers New South Wales
🏢 seek.com.au
📍 New South Wales