Job Description

About this prospect

Reporting to the Customer Experience Manager, you will manage an allocated customer portfolio and act as a key point of contact for customer enquiries, order management, issue resolution and internal sales support. This role plays an key part in delivering outstanding customer experiences while contributing to sales growth and operational excellence.

Your key responsibilities will be to:
Manage customer enquiries via phone, email and online platforms.
Process customer orders, amendments and delivery requests.
Build solid relationships with an assigned customer base.
Proactively identify opportunities to increase share of wallet and support revenue growth.
Support the sales team with quotes, reporting, pricing updates and customer administration.
Liaise with supply chain and manufacturing teams to resolve delivery and service issues.
Maintain accurate customer records within Dynamics and SAP.
Manage post-sales enquiries including invoices, POD requests, credits and returns.
Support Sales & Operations Planning (S&OP;) activities and customer forecasting.




Conduct customer feedback and NPS activities to enhance service delivery.

Your skills and experience

To be successful in this role, you’ll have:
Previous experience in Customer Service, Internal Sales, Customer Experience or Planning.
SAP experience is essential.
Experience using Dynamics CRM or similar customer management systems.
Strong administration skills with excellent attention to detail.
Intermediate Microsoft Office skills, particularly Excel and Word.
Exceptional communication and relationship-building skills.
The ability to manage competing priorities and work collaboratively across multiple teams.
A proactive, customer-focused approach with a passion for service excellence

Qualifications
Tertiary qualification

Why Join Pact?
Join a leading Australian business focused on innovation and sustainability
Be part of a supportive, high-performing team
Opportunity to grow your career within a large, diverse organisation
Make a meaningful impact on customer experience and business performance
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📌 Customer Experience Specialist Melbourne (Australia)
🏢 Pact Packaging
📍 Australia