Competitive hourly rate of $39.00 + superannuation 7 additional leave days per year + NFP Salary Packaging + Fitness Passport + Discounted Private Health Insurance Aged Care Assessment Services (ACAS) operate independently of Catholic Healthcare and plays a pivotal role in ensuring that Older Australians are assessed for the care and services they truly need. Our ACAS team is expanding, and we have an exciting chance for a Scheduling Officer to join the team. What will your role look like?
You will be responsible for the scheduling of Aged Care Assessment Services while providing exceptional customer service to clients or stakeholders.
Day to day this includes: Scheduling assessments and prioritising as required and communicate scheduling changes to clients and assessors
Matching assessments with assessors who have the appropriate skills and availability, while optimizing their schedules
Ensuring all data is entered accurately while adhering to comments or alerts
Providing solid administration support to ACAS staff
Escalating complaints to Customer Service Team Leader
Providing quality customer service in all communication to all clients and representatives in a skilled and knowledgeable manner
Documenting all interaction with clients and representatives To be successful in this role you’ll need: A genuine passion for providing high quality care to older Australians
Scheduling/rostering experience preferred (but not essential)
Excellent planning, organising and problem-solving skills A high degree of computer literacy
Ability to maintain professionalism and confidentiality Commitment to exceptional customer service both to internal and external stakeholders Willingness to apply for a Police Check What we can offer you: Competitive hourly pay rate Not-for-profit tax benefits so you pay less tax Fitness Passport discounted gym memberships Paid Parental leave Long Service leave after 5 years Apply online now!
📌 Scheduling Officer Acas Customer Service Waterloo (Australia)
🏢 Catholic Healthcare
📍 Australia
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