Job Title: Senior Business Analyst – Digital Identity & Salesforce Location: Brisbane CBD (Hybrid – 3 days in office / 60%) Contract Duration: Immediate Start – June 30, 2027 (Long-term Contract) Daily Rate: $950 – $1,075 per day (inc. super), depending on experience

About the Chance

We are currently partnering with a leading Queensland State Government regulatory agency to recruit an experienced Senior Business Analyst for a high profile strategic Digital Identity & Verification initiative. This project involves modernising secure customer access to digital services by integrating Salesforce CRM with Queensland Digital Identity (QDI), identity broker services, and external vendor platforms.

Key Responsibilities
Elicit, document, and manage business, functional, and non-functional requirements, use cases, user stories, and acceptance criteria.
Map customer identity journeys, authentication/authorization workflows, and future-state process models.
Collaborate closely with Salesforce developers, solution architects, integration specialists, external vendor partners, and government stakeholders.
Facilitate requirements gathering workshops and stakeholder alignment sessions.
Support end-to-end integration testing (SIT, UAT), defect triage,



and business readiness/operational transition.

Non-Negotiable Requirements
Salesforce Platform Expertise: Extensive BA experience working on Salesforce CRM / Experience Cloud implementations, defining data models, customer service workflows, and architecture requirements.
Digital Identity & External Vendor Integration: Proven, recent track record delivering Digital ID / IAM projects involving complex system integrations with external identity providers or identity broker services.

Highly Desirable Experience
Government Digital Identity Frameworks: Familiarity with Queensland Digital Identity (QDI), myID, Relationship Authorisation Manager (RAM / QRAM), or the Trusted Digital Identity Framework (TDIF).
Identity & Authentication Protocols: Understanding of OpenID Connect (OIDC), OAuth 2.0, Single Sign-On (SSO), JWT Tokens, and claims-based authentication.
Data & API Integration: Experience analyzing end-to-end customer verification journeys, API integration mapping, identity matching, and duplicate account management.

Redwolf + Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race.
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📌 Business Analyst Digital Id Queensland
🏢 Redwolf + Rosch
📍 Queensland