We are currently looking for mystery shoppers based in Melbourne, to conduct audits at Visa Application Centers. As a mystery shopper, you will assess the end-to-end customer journey, including contact channels, website, security checks, reception, biometric procedures, and staff interaction—without revealing your identity.

This is a contract prospect, not a full time or salaried position.

Assignments are conducted in-person at the visa center and require adherence to scheduled appointments.

Responsibilities

Visit assigned visa application centers discreetly as a regular applicant.

Evaluate service quality, staff professionalism, waiting times, and process efficiency.

Submit detailed, structured reports via our platform.

Follow provided audit guidelines strictly to ensure consistent data.

Requirements





Attention to Detail: Ability to notice both positive and negative aspects of the service.

Professionalism: Remain discreet and act naturally during the visit.

Punctuality: Attend appointments and submit reports within set deadlines.

Audit compensation is provided upon completion and approval of the report.

Appointment fees are covered for assigned audits.

Not Covered: Transportation to/from the center, printing costs, or personal document fees.
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📌 Mystery Shopper Melbourne (Australia)
🏢 Incognito Mystery Shopping Services
📍 Australia