Key Tasks / Duties
Provide Level 1 and Level 2 technical support for hardware, software and network issues.
Install, configure and maintain desktop computers, laptops, Windows operating systems and business applications.
Diagnose and resolve hardware, software and system performance issues.
Assist with user account management, password resets and access permissions.
Support LAN connectivity and basic network troubleshooting.
Perform system updates, software installation, antivirus monitoring and data backup.
Maintain IT equipment and asset registers.
Assist with testing and implementing current software and system upgrades.
Escalate complex technical issues when required.
Maintain technical documentation and support records.
Ensure compliance with IT security policies and organisational procedures.




Provide friendly and professional technical support to staff and assist with improving IT support processes.

Other Requirements
Relevant qualification in Information Technology, Computer Systems or a related field.
Previous experience in an ICT Support Technician or similar IT support role.
Knowledge of Windows operating systems, computer hardware and basic networking.
Valuable troubleshooting and analytical skills.
Strong communication and customer service skills.
Ability to work independently and as part of a team.
Valuable attention to detail and time management skills.

Pay: $75,000.00 – $80,000.00 per year

Work Location: In person

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