Make a Difference Every Day.

At Astris PME, we help people living with disability and mobility challenges maintain their independence through high-quality assistive technology and mobility solutions.

We're seeking a Customer Care Consultant to join our national team. As a key point of contact for customers, therapists, and internal stakeholders, you'll deliver exceptional service, build strong relationships, and help achieve positive outcomes.

The Opportunity

This is a full-time permanent position based in our Seven Hills office. In this role, you'll manage inbound enquiries and proactive outbound follow-up, supporting customers, therapists, and internal teams while working collaboratively across the business.

Key Responsibilities
Respond to customer enquiries via phone, email, and online channels
Manage enquiries through to resolution, escalating issues where required
Support customers, therapists, and internal teams with orders, appointments, requests, and general enquiries
Proactively follow up on quotations and maintain regular customer contact
Monitor customer orders and provide timely updates, including delivery timeframes and ETAs




Coordinate with internal departments to ensure customer requests are actioned efficiently
Maintain accurate customer records and documentation within company systems
Deliver professional, timely, and solution-focused service

About You To be successful in this role, you will have:
Previous experience in customer service, administration, or contact centre environments
Excellent verbal and written communication skills
Strong organisational skills and attention to detail
The ability to manage multiple priorities in a fast-paced workplace
A proactive and positive approach to customer service
Experience using CRM and/or ERP systems (NetSuite experience highly regarded)

Why Join Us?
Meaningful work that improves people's lives
Supportive, collaborative, and values-driven team
Ongoing training and development prospects
Growth opportunities within a national organisation

Apply Now

If you're passionate about customer service and want to make a genuine difference in people's lives, we'd love to hear from you.

Apply today and join the Astris PME team.

📌 Customer Care Consultant – National Call Centre Seven Hills (Australia)
🏢 Astris PME
📍 Australia