Responsibilities

Customer Service
Provide after hours call out assistance and call back availability when rostered on duty.
Conduct overnight field trips to service breakdowns, maintenance and customer support
Promote and sign up medium to long-term customers under the Air Cover preventative maintenance plans
Provide Customer support (internal and external) for the assigned equipment
Complete all documentation and administrative requirements.
Pass sales leads onto sales staff.
Achieve weekly and monthly productivity targets.
Ensure company owned equipment & premises are kept in a clean, presentable and serviceable condition
Train, Support, coach and Mentor new and existing collegues

Breakdown, Maintenance & Repair
Install, repair and maintain the range of Compressors
Contribute to the co-ordination, support and day to day running of the GD Service

Business Team. In the event of a breakdown, test the equipment/system and carryout fault finding and repairs.
Carry out technical preventative maintenance and general service work.
Ensure that sites where servicing is performed are left clean and tidy

Health Safety & Environment




Conduct the risk assessment and ensure the working setting is safe at all times and activities conducted are secure and don't harm self or other employees or customer employees
Maintain Safety compliance with the relevant legislation and regulations
Eliminate risks in the working setting by conducting housekeeping, and working with the Customer’s line manager to eliminate or at least mitigate the hazards before commencing work
Promote and support the reporting of incidents such as near miss, accident or equipment damage using the reporting system
Participate and conduct safety audits for assigned areas

Reporting
Submit all the risk assessments and Job safety analysis within 48 hours of being completed
Submit timesheets daily of hours worked, work conducted, location and the job number

Other responsibilities as assigned or required

Key Competencies
Knowledge of Compressors or similar is essential
Ability to converse and communicate Technical and Product information to

Customers internal and external.
Intermediate Computer Skills (Word, Excel & PowerPoint)
Demonstrated Analytical and problem solving skills
Problem solving and able to determine root cause
Organised self starter
Trade Qualifications Cert III – Fitter and Turner with a minimum of 5 years

Maintenance experience

📌 Field Service Tech Adelaide (Australia)
🏢 Ingersoll Rand
📍 Australia