This is a busy and diverse customer service position where you will be the first point of contact for customers, providing exceptional service across phone, email and face-to-face interactions. Working within a collaborative team environment, you will be responsible for managing enquiries, processing orders and quotations, and supporting customers with product and pricing information. This role would suit someone who enjoys building relationships, multitasking and working in a rapid-paced environment.

Key Responsibilities - Respond to customer enquiries via phone, email and at the trade counter
Prepare, process and follow-up quotations and sales orders
Convert customer enquiries into sales prospects
Provide product and pricing advice across a range of steel building products
Coordinate customer requirements with internal teams including sales, warehouse and operations
Manage order processing and ensure customer delivery expectations are met
Maintain accurate records and documentation
Resolve customer enquiries and issues in a professional and timely manner




Identify opportunities to improve processes and enhance the customer experience
Support the wider team with administrative and customer service activities as required What you will need to succeed - Previous experience in customer service, administration or internal sales
Strong communication and relationship-building skills
A positive, proactive and team-focused attitude
Ability to manage multiple priorities in a fast-paced environment
High attention to detail and strong organisational skills
Confident using Microsoft Office and computer systems
Strong problem-solving skills and customer-focused approach
Experience within construction, manufacturing, trade or industrial environments will be highly regarded What you will get in return - Immediate start available
Located in Archerfield with Free parking on site!
Great training in place
Ongoing temporary assignment
Offering $36.39/hr + Superannuation
Tuesday to Friday or Wednesday to Friday
Preferred hours: 8:00am-4:00pm
Flexibility to consider:8:30am-4:30pm9:00am-5:00pm

📌 Customer Service Representative Brisbane City
🏢 Rashi Joshi
📍 Brisbane