About the Role

We are seeking a motivated and detail-oriented individual to join our team in Customer Service & Sales Administration Support. This role combines customer service, sales support, and general office administration. It’s an excellent opportunity for someone looking to build a career in sales, administration, or the footwear/apparel industry.

You will play a key role in supporting the sales team, delivering excellent customer service, and ensuring smooth day-to-day office operations.

Key Responsibilities

Customer Service & Sales Support
Act as the first point of contact for customer inquiries via phone and email
Deliver outstanding service to retail partners, sales agents, and direct consumers
Support the sales team with accurate order entry, processing, and tracking
Maintain up-to-date records of orders, returns, and exchanges
Liaise with logistics, warehouse, and product teams to ensure timely delivery of goods
Handle customer issues with professionalism and efficiency to achieve positive outcome
Online order fulfilment

Administration & Office Support
Manage incoming calls, emails, and general office administration tasks
Book and track domestic and international shipments with carriers including FedEx, TNT, and Aust Post




Verify courier invoices against bookings, investigating and resolving discrepancies as needed
Oversee petty cash, credit card, and Australia Post account reconciliations
Maintain organised filing systems, data entry, and accurate office records
Monitor and replenish office supplies as required
Provide support across ad hoc projects and day-to-day operational tasks
Arrange stationary orders

What We’re Looking For
Strong written and verbal communication skills
A customer-first mindset with a positive, helpful attitude
High attention to detail and accuracy in data entry and order processing
Ability to manage multiple tasks and deadlines in a rapid-paced workplace
Proficiency in Microsoft Office (Excel, Outlook, Word); willingness to learn ERP/CRM systems
Previous experience in customer service, sales support, or administration (preferred but not essential)
Interest in footwear, fashion, or retail industries highly regarded

What We Offer
Entry-level role with full training provided
Career development prospects in sales, product, or account management
Exposure to leading footwear brands and industry professionals
A supportive and collaborative team environment

📌 Customer Service And Admin Support Prahran
🏢 MAPM International
📍 Prahran