Description

Major responsibilities:
Provide service-related assistance by way of phone support
Attend field breakdowns and repair crane in a timely manner
Maintaining service reports and submit these in a timely manner upon completion of repair
Provide feedback on component failure
Analyze and troubleshoot warranty problems when beyond the scope of the distributor or customer
Interact with Manitowoc Crane Group based personnel on matters pertaining to service materials, product requirements, availability, and code compliance
Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties
Analyzes reports of technical problems to determine trends affecting future design, production,



service and maintenance processes and recommends modifications to eliminate future problems
Other areas of responsibility as assigned

Requirements:
Technical service & support related working experience preferably in the crane industry or heavy equipment industry.
An Engineering degree in either mechanical, hydraulics or electrical engineering preferred, or equivalent trade experience and skills maybe considered.
Ability to read and work with electronic and hydraulic schematics.
Possess solid analytical skills in the evaluation of reports of technical issues, research findings, and/or output of a system/process etc.

📌 Apprentice Seven Hills
🏢 The Manitowoc
📍 Seven Hills