About the Role As an Application Delivery Manager (ADM) within our Applications Management team, you’ll be the single point of accountability for end-to-end Application Services delivery across a diverse and complex application landscape. You’ll coordinate senior application management resources and drive service quality, operational stability, and continuous improvement outcomes across engagements.

Responsibilities Service Delivery Leadership - Own delivery of application services across the engagement landscape
Ensure SLA compliance across incident, request, and change management
Lead service performance, reporting, and governance cadence Coordination & Oversight - Coordinate workload across application groups and resolve cross-functional dependencies
Drive major incident (P1/P2) coordination ensuring rapid restoration
Oversee prioritisation and alignment with business‑critical applications Stakeholder & SIAM Interface - Act as the primary interface to stakeholders and service owners
Coordinate with Cloud, Network, EUC, and vendors to ensure seamless service
Support SIAM governance and cross‑service‑line outcomes Change,



Release & Lifecycle Governance - Oversee execution of minor changes, patching, and upgrades
Ensure lifecycle planning (patching, upgrades, vendor alignment) is delivered
Govern risk, compliance, and audit requirements Continuous Improvement - Drive proactive improvements (automation, performance tuning, defect reduction)
Leverage AI/automation (e.g., triage, pattern detection) to improve efficiency
Lead problem management and root cause initiatives Qualifications Required experience:
10+ years in application service delivery or managed services
Robust ITIL-based service management expertise
Experience managing multi‑vendor/cloud enterprise settings
Proven leadership of distributed/global teams
Excellent stakeholder engagement and commercial awareness Nice to have:
Experience in project management (Agile, Prince2, PMP)
Familiarity with automation frameworks and service delivery innovation
ITIL V4 certification
Business operations or managed services experience
Construction industry/applications preferred

📌 Application Delivery Manager Syd City Of Sydney
🏢 Datacom
📍 City of Sydney