Despatch Team Leader | Full Time| 10:00 am - 6:00 pm Shift
TMA Group is an Australian-owned multinational specialising in print, print management, technology, and logistics solutions.
Established in ****, we employ over 5
00 staff across Australia, New Zealand, the Philippines, and the United States.
Our warehouse operation is the engine room of our customer promise, and we're looking for a hands-on leader to run it at despatch.
About the role
As our Despatch Team Leader, you'll lead and coordinate all outbound warehouse operations, making sure every customer order leaves accurately, efficiently, and on time.
Reporting to the Warehouse Supervisor, you'll run the daily rhythm of the despatch floor and be the standard-setter for safety, service, and productivity.
Key Responsibilities
Your day to day will include:
Leading, coaching, and developing the despatch team to hit daily operational targets
Allocating labour across despatch and loading, running toolbox talks and shift handovers
Overseeing outbound shipments so orders are picked, packed, and despatched right the first time
Coordinating loading schedules with transport providers and internal teams
Ensuring delivery dockets and documentation are complete and correct
Investigating stock discrepancies and supporting cycle counts and stocktakes
Enforcing despatch SOPs, closing process gaps, and driving continuous improvement
Championing WHS compliance, safe manual handling,



and an audit-ready work environment
Keeping Customer Service, Production, and Transport aligned on priorities, and escalating risks early
What success looks like
You'll be measured on the things that matter on-time despatch, order accuracy, DIFOT, labour productivity, safety performance, and inventory accuracy in your area.
About you
Proven experience in a warehouse or logistics leadership role
Strong understanding of despatch, freight, and distribution processes
Experience using Freight Management Systems (FMS)
A track record of leading and motivating teams in a fast-paced setting
Strong problem-solving, decision-making, and stakeholder communication skills
Forklift Licence (LF) — required
Certificate in Warehousing, Logistics, or Supply Chain and First Aid Certificate — desirable
You're detail-driven, organised, calm under pressure, and genuinely committed to safety and doing things properly.
Why TMA Group
Stability and backing of a well-established, growing Australian-owned group
A leadership role where you set the standard and see your improvements land
Genuine focus on safety, accountability, and developing our people
TMA Group is an equal opportunity employer.
We value diversity and encourage applications from candidates of all backgrounds.
Applicants must have full working rights in Australia.
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📌 Despatch Team Leader (Melbourne)
🏢 TMA Group Of Companies Pty
📍 Melbourne