Join DoorDash as a Consumer Strategy & Operations Associate
The Consumer Strategy & Operations team's mission is to accelerate Marketplace growth sustainably.
Using a customer-obsessed approach, we own market strategy, consumer affordability, partnerships, new value propositions, and the Marketplace homepage.
Role: Consumer Strategy & Operations Associate
Shift times: Monday - Friday; 9am - 5pm with some overtime expected at peak periods
Duration: 6 months with possibility of extension
Location: Melbourne
Uniform: Casual
Pay rate: $***** - $*****/hr (depending on experience) + super
About the Role
Own the execution of campaigns and promotions that directly influence how customers discover, engage, and return to DoorDash every day.
We are looking for a detail-oriented and execution-driven Consumer Strategy & Operations Associate, Campaign Operations to support the delivery of high-quality consumer-facing initiatives.
In this role, you will primarily focus on executing merchandising and promotional campaigns, while contributing to broader consumer growth efforts across acquisition, engagement, and retention.
This role is ideal for someone who enjoys being hands-on, working in tools, and operating at the intersection of execution and data.
Responsibilities
Execute Campaigns End-to-End
Build and launch merchandising surfaces and promotional campaigns
Support campaigns tied to key occasions and launches
Maintain campaign calendars and trackers
Support Consumer Promotions




Execute promotional campaigns across lifecycle stages
Apply promotions to relevant customer segments
Monitor Performance & Improve Execution
Track performance and flag issues
Support analysis and A/B testing
Use data to optimize campaigns
Ensure Operational Excellence
Maintain quality standards
Monitor and troubleshoot campaigns
Support QA and launches
Collaborate Cross-Functionally
Work with S&O;, Marketing, Product, Analytics
Support data tracking with BI/Engineering
Improve processes and documentation
Qualifications
Skilled Experience
1-3 years of experience in Operations at a fast paced tech company, Consulting, etc.
Execution & Attention to Detail
High attention to detail and quality
Ability to manage multiple priorities
Analytical & Data-Aware
Comfortable working with data
Basic SQL and Excel knowledge
Ability to interpret performance metrics
Problem Solving
Proactive and solution-oriented
Comfortable with ambiguity
Strong cross-functional communication
Eager to learn and contribute
Nice to Have
Experience with CRM or campaign tools
Exposure to A/B testing
Basic design skills
About DoorDash
At DoorDash, our mission is to empower local economies.
We are building a platform that connects people with the best of their neighbourhoods.
Diversity & Inclusion
We are committed to building a diverse and inclusive workplace where everyone belongs and can thrive.
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📌 Join Doordash As A Consumer Strategy & Operations Associate (Melbourne)
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📍 Melbourne