For over 20 years, Smoke Alarms Australia has led the way in compliance solutions for residential, tenanted properties across the country.
As we keep growing, we're looking for a process-minded problem solver who loves finding smarter, faster ways to get things done — to help drive operational efficiency across our Agency Services function.
About the role
As our Business Efficiency Coordinator, you'll coordinate and deliver initiatives that improve operational efficiency and support the continued growth of our Agency Services function.
Based in Chatswood and reporting to the Manager of Business Efficiency, you'll be at the heart of our Sales & Operations Planning (S&OP;) process — helping us deliver outstanding, profitable service to our customers.
What you'll do
Coordinate improvement initiatives across communication methods, training resources and booking methodologies
Support the S&OP; process — daily reports plus weekly and monthly reviews of the work order pool, sales inflow and bookings capacity
Attend weekly S&OP; meetings, record minutes, communicate follow-up actions and track them to resolution
Manage the work order pool for timely processing while maintaining the integrity of SAA's active property portfolio
Run the portfolio integrity process, identifying and resolving subscriptions without a future action assigned




Work with cross-functional teams as an Agency Services project member to support business growth and consistent, high-quality service delivery
Identify process changes needed to introduce and expand new products and services
Review transactional activities, analyse results and support process enhancement initiatives
What you'll bring
Experience in process improvement, with the ability to document, write and maintain business processes
Strong analytical skills — interpreting data, identifying trends and making evidence-based recommendations
Experience facilitating process review and improvement workshops
Ability to juggle multiple, different subject-matter areas concurrently and meet deadlines
Excellent communication skills — in person, written and over the phone
A collaborative, friendly approach and a continuous-improvement mindset
High attention to detail and a strong commitment to accuracy
A customer-focused approach and a drive to deliver operational excellence
Nice to have
Service business methodologies
Knowledge of Sydney/Australian geography — areas, suburbs and streets
Knowledge of S&OP; principles and operational planning processes
What we offer
Full-time role with hybrid flexibility — 5 work-from-home and 5 in-office days each fortnight
Up-to-date Chatswood office, close to public transport
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📌 Business Efficiency Coordinator (New South Wales)
🏢 SMOKE ALARMS AUSTRALIA
📍 New South Wales