BYD Fairfield is seeking a motivated and organised Service Advisor to join our growing Aftersales team.
This role is responsible for supporting the daily operations of the After Sales Department while coordinating manufacturer warranty administration to ensure efficient workshop operations and excellent customer service.
If you have dealership parts experience, strong organisational skills, and enjoy working in a fast-paced environment, we'd love to hear from you.
About the Role
BYD Fairfield is seeking a motivated and organised Service Advisor to join our growing Aftersales team.
This role is responsible for supporting the daily operations of the After Sales Department while coordinating manufacturer warranty administration to ensure efficient workshop operations and excellent customer service.
If you have dealership parts experience, solid organisational skills, and enjoy working in a fast-paced environment, we'd love to hear from you.
What You'll Be Doing
As an Aftersales Service Advisor, you will be the key connection between our customers and the service workshop.
Your role is to ensure every BYD owner receives exceptional support and a premium aftersales experience — from service booking and repair coordination to vehicle handover.
Key Responsibilities
Greet and assist customers with professionalism and empathy throughout their service journey
Manage daily service bookings, repair orders, and workshop scheduling
Communicate clearly with customers regarding service needs, costs,



and repair timelines
Liaise with technicians, parts, and logistics teams to ensure efficient job progress
Coordinate warranty and service campaign claims in line with manufacturer standards
Update customer and vehicle data in the system.
Handle customer enquiries and provide timely updates during the service process
Conduct post-service follow-ups to ensure satisfaction and retention
Support service reporting, invoicing, and KPI tracking for management review
What We're Looking For Required
Proven experience as a Service Advisor or in an automotive aftersales/service role
Excellent communication and customer service skills
Ability to coordinate effectively between customers and workshop teams
Strong attention to detail and administrative accuracy
Organised and proactive approach to workload management
Proficiency in Microsoft Office and DMS/CRM systems
Professional presentation and commitment to premium service standards
Highly Regarded
Experience in luxury, premium, or EV brands
Knowledge of EV service operations and dealership workflows
Familiarity with Pentana, ERA, or similar systems
What We Offer
Competitive remuneration package.
Opportunity to join one of Australia's fastest-growing EV brands.
Supportive and collaborative team environment.
Career development and internal promotion opportunities.
Ongoing manufacturer training.
Employee discounts across the Harmony Auto Group.
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📌 Aftersales Service Advisor (Melbourne)
🏢 Harmony Auto
📍 Melbourne