Adaptable working and hybrid work environment
Provide a high level of technical expertise and leadership to the WA Workers Insurance business
Job Description
Permanent full-time position
Newcastle CBD locations
Flexible working and hybrid work environment
Provide a high level of technical expertise and leadership to the WA Workers Insurance business
About The Role
We are seeking a Technical Advisor to provide technical leadership, coaching, and specialist support across our Workers Compensation Claims teams.
As a subject matter expert, you will provide legislative guidance, support complex claim strategies, partner with external legal providers, and mentor Claims Advisors through coaching and technical support.
You will play a key role in delivering positive customer and business outcomes while promoting best practice and consistency across claims teams.
What You'll Do
Provide expert advice on legislation, procedures, and claim strategy
Manage complex Workers Compensation claims, providing strategic oversight and technical direction
Work proactively with external legal providers to progress claims efficiently and optimise outcomes
Coach and mentor Claims Advisors through technical guidance, capability development, and best-practice support
Collaborate with leaders and stakeholders to improve claim outcomes, drive consistency, and strengthen technical capability across the business.
What You'll Bring
Demonstrated experience managing Workers Compensation claims, including exposure to complex or litigated matters




Strong knowledge of Workers Compensation legislation and claims management practices
Experience providing technical guidance, coaching, and influencing claim strategy and outcomesExcellent stakeholder management, communication, and negotiation skills
Strong analytical, problem-solving, and decision-making capability
Ability to balance technical expertise with mentoring and support for broader claims teams.
What We Can Offer
A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
Discounts and offers on a range of retail favourite stores as well as insurance products
Give back to our communities with payroll giving, donation matching and paid volunteer leave
Invest in your brighter future with ongoing study support and career development programs; and
Prioritise your work/life balance with our robust employee assistance program and dedicated employee council
Employee benefits | Suncorp Group
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.
We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
For support, adjustments or more information please contact ******
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📌 Technical Advisor (New South Wales)
🏢 Suncorp
📍 New South Wales