Supporting millions of Aussies since **** with low fees and competitive long-term performance.
Profits back to members, not shareholders
Closing date: 16th June ****Please note Rest does not accept speculative resumes from recruitment agencies.
Job Description
Join Rest, a Purpose-Driven Superannuation Fund Provider
Assist in Shaping and Optimising Contact Centre Operations for Member, Employer, and Insurance Services
Sydney CBD Located -Hybrid Working Environment - a blend of CBD Office &Remote;
Established in ****, Rest is one of Australia's largest profit-to-member superannuation funds.
We support more than two million members, with around $100 billion of funds under management and are recognised as a responsible investment leader*.
We believe when members understand and engage with their super, they're more likely to get a better retirement outcome.
Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit.
To put it simply we want our people to thrive and love the work they do.
About the role
Reporting into the Senior Service Solutions Manager, Execution - Services, you will support the Member Servicing business unit in the execution of superannuation and insurance contact centre operations within Rest.
A focus to continually optimise member, employer and agent outcomes in service.
What you'll do
Lead the implementation and optimisation of contact centre operating models.
Monitor partner performance, address service issues, and support governance and service targets.
Provide subject matter expertise on contact centre operations, systems, and business rules.
Support campaigns and change initiatives, including partner readiness and impact assessments.
Design and deliver training materials and sessions to uplift capability and consistency.
Support onboarding/offboarding, user access reviews, and compliance checks.
Assist with service-impacting IT issues, risk events, and remediation activities.
Qualifications




RG146 or other superannuation certification preferred
Certificate IV in Training and Assessment preferred
Required experience, understanding or credentialsincluding:
Thorough understanding ofcontact centre operations and systems.
Experience with and proficient in the use of project systems such as Confluence and JIRA and project methodologies such as Agile and Waterfall.
Superior collaboration capability, particularly across multiple partners at one time.
Demonstrate superior written and verbal communication skills.
A robust understanding of superannuation administration practices, rules, standard performance measures and quality measures'
Knowledge of Rest, CNX & MUFG systems highly regarded
Additional Information
Our benefits have been designed so you can tailor your experience with us and include:
Personal and professional development opportunities
Purchase leave scheme and gender neutral 16 weeks paid parental leave
Super Contribution Continuation for 12 Months of parental leave
Income Protection Insurance
Rest Excellence awards (peer recognition awards based on Rest's values and behaviours)
Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.
We value the different backgrounds, lived experiences and abilities our diverse team brings.
We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles.
This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.
Please note only people with the right to work in Australia will be considered.
*Funds under management as at 31 July ****.
Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report ****.
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📌 Senior Service Solutions Specialist (New South Wales)
🏢 Rest Industry Super
📍 New South Wales