Note: A valid Permanent Residence or Citizenshipis required
POSITION SUMMARY
As one of our FieldServiceTechnicians, each day will not look the same!
Using your provided tools, you will visitvarious customer sites to ensure onsite resolutions for our customers.You willprovide outstanding support and technical expertise andwill be focused on delivering excellent service to our customers in your assigned territory.
Reporting to your Territory Manager and as a key member of our Field Services team; you will undertake regular in-depth product training when you start with us, along with ongoing access to our global Technical Support Services.
With career development a focus, opportunities throughout the business periodically arise, delivering mutual benefitand satisfaction.
Key Areas of Responsibilities
Diagnose and Repair Self Check Out (SCO), Point of Sale (POS) Machines and other NCR Voyix products for our customers
Perform periodic preventative maintenance on assigned products; diagnose problems, make repairs, and replace components or modules
Accurate and prompt reporting of calls and activity, as well as other reporting as required
Tracking and reporting all expenses incurred in the delivery of services
Capturing detailed customer asset information and other data required to complete any invoicing or billing activities
Parts management andorganisation
Continuous training online and in classrooms
Work autonomously in the field and office




Ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements (SLA)
May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 20kg.);bending/squatting, walking/standing or sitting for prolonged periods
Basic Qualifications
Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite
Experience in PC Hardware Maintenance and support
High level of mechanical/electrical aptitude
Preferred Qualifications
Electro-mechanical device repair and aptitude
Previous experience in NCR or similar equipment is a plus
Recognised qualification within the Electronics or IT Domain preferred
To be successful for this role, you must have
Passion fornew technology
Willing to travel and complete service calls asassigned
Able to work autonomously, professionally and be an excellent communicator
Valid State Driver's license
Fully COVID vaccinated
Experience with electromechanical equipment
High attention to detail
A valid Australian Permanent Residence or Citizenship
Able to commence work within a 4 - 6 week period
What we offer
Market-competitive salary package
Non-standard shift: Sunday-Thursday or Tuesday-Saturday, morning and/or afternoon/evening shift patterns
Ongoing training and development
Tool of trade vehicle (with some personal use)
Tools/Phone/Laptop
#J-*****-Ljbffr

📌 Field Service Technician (Melbourne)
🏢 NCR Voyix
📍 Melbourne