Jessica Couture is one of New Zealand's leading luxury bridal houses, renowned for timeless craftsmanship, modern couture design, and an exceptional bridal experience.
As we expand into Australia, we are opening our flagship Sydney boutique - a destination designed to redefine luxury bridal retail.
We are looking for an experienced, passionate and commercially minded Retail Manager to lead this exciting recent chapter.
This is not simply a retail management position.
You will be entrusted with building the culture, leading the customer experience, developing a high-performing team, and representing one of the bridal industry's fastest-growing luxury brands.
If you are someone who thrives on creating unforgettable customer journeys, coaching exceptional people, and driving business performance, we would love to hear from you.
Jessica Couture has become one of Australasia's most recognised bridal brands, supplying premium bridal boutiques throughout Australia, New Zealand, the United Kingdom, Europe and North America.
Every gown is designed with an uncompromising commitment to craftsmanship, elegance and innovation.
Our Sydney flagship will become more than a boutique - it will serve as our Australian headquarters, showroom, training centre and the home of our luxury bridal experience.
Retail Manager - Luxury Bridal Flagship
Jessica Couture | Sydney, Australia
Lead Australia's Next Luxury Bridal Destination
Jessica Couture is one of New Zealand's leading luxury bridal houses, renowned for timeless craftsmanship, modern couture design, and an exceptional bridal experience.
As we expand into Australia, we are opening our flagship Sydney boutique - a destination designed to redefine luxury bridal retail.
We are looking for an experienced, passionate and commercially minded Retail Manager to lead this exciting new chapter.
This is not simply a retail management position.
You will be entrusted with building the culture, leading the customer experience, developing a high-performing team, and representing one of the bridal industry's fastest-growing luxury brands.
If you are someone who thrives on creating unforgettable customer journeys, coaching exceptional people, and driving business performance, we would love to hear from you.
About Jessica Couture




Jessica Couture has become one of Australasia's most recognised bridal brands, supplying premium bridal boutiques throughout Australia, New Zealand, the United Kingdom, Europe and North America.
Every gown is designed with an uncompromising commitment to craftsmanship, elegance and innovation.
Our Sydney flagship will become more than a boutique - it will serve as our Australian headquarters, showroom, training centre and the home of our luxury bridal experience.
About the Role
Reporting directly to the Founder and Head Office leadership team, you will oversee the daily operation of the Sydney flagship while delivering an exceptional experience for every bride who walks through our doors.
You will be responsible for growing the business, inspiring your team and ensuring Jessica Couture's luxury standards are consistently upheld.
Key Responsibilities
Leadership
Recruit, train and mentor the Sydney retail team
Build a positive, high-performance culture
Lead daily operations and staff scheduling
Conduct performance reviews and coaching
Ensure all team members follow Jessica Couture's service standards and SOPs
Luxury Customer Experience
Deliver an exceptional bridal journey from first appointment through to collection
Create memorable luxury experiences that exceed expectations
Handle VIP appointments when required
Resolve customer concerns professionally and confidently
Maintain five-star service standards at every touchpoint
Sales & Commercial Performance
Achieve monthly sales targets and KPIs
Maximise appointment conversion
Increase average order value through styling and accessories
Analyse sales performance and identify opportunities for growth
Execute local marketing initiatives and events
Boutique Operations
Manage boutique presentation to luxury retail standards
Oversee stock management and sample inventory
Ensure accurate ordering and administration
Coordinate gown arrivals,



collections and alterations
Maintain operational efficiency across all boutique systems
Team Development
Coach Bridal Stylists to become industry-leading consultants
Deliver ongoing product and styling training
Foster accountability, confidence and continuous improvement
Lead by example on the showroom floor
Brand Representation
Represent Jessica Couture with professionalism and elegance
Build relationships with industry partners and wedding professionals
Support trunk shows, fashion events and media opportunities
Protect and elevate the Jessica Couture brand in Australia
About You
We're looking for someone who combines commercial thinking with genuine passion for luxury retail.
You'll ideally have:
5+ years experience managing a premium retail environment
Previous leadership experience
Solid sales and people management skills
Experience delivering luxury customer service
Excellent organisational and problem-solving abilities
Confidence making independent decisions
Strong communication skills
High attention to detail
A natural sense of style and presentation
Weekend availability
Experience within bridal, luxury fashion, jewellery or premium retail is highly regarded.
What Success Looks Like
Within your first 12 months you will:
Build and lead a highly engaged retail team
Establish Sydney as Australia's flagship Jessica Couture boutique
Consistently achieve sales and customer satisfaction targets
Deliver an exceptional luxury bridal experience
Become a trusted leader within the Jessica Couture business
Why Join Jessica Couture?
This is a rare opportunity to join a growing international luxury bridal brand during one of the most exciting periods of expansion.
You'll have the opportunity to:
Lead a brand-new flagship boutique
Work directly with the Founder
Influence the future of the Australian business
Build and develop your own team
Receive ongoing leadership and professional development
Grow with an expanding international luxury brand
Employment Type
Full-time
Sydney, Australia
Weekend availability required
Competitive salary + performance incentives
Staff benefits and generous employee gown privileges
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📌 Retail Store Manager (New South Wales)
🏢 Jessica Couture Group
📍 New South Wales