Silver Track Cleaning and Facility Services is a leading provider of comprehensive cleaning and facility management solutions across Victoria.
We pride ourselves on delivering exceptional service quality, maintaining high standards of professionalism, and building lasting relationships with our clients.
Our team is dedicated to creating clean, safe, and well-maintained environments that exceed client expectations.
We are committed to supporting our staff through ongoing training, career development, and a positive workplace culture.
About the role
We are seeking an experiencedContract Managerto join Silver Track Cleaning and Facility Services inBundoora, Victoria.
This is afull-timeposition that offers a unique opportunity to lead and manage cleaning and facility services operations across a designated area.
As Contract Manager, you will be responsible for overseeing team performance, ensuring service quality, managing client relationships, and driving operational efficiency.
This role is strategically important to our business, as you will directly impact client satisfaction, staff engagement, and profitability across your assigned territory.
What you'll be doing
Supervise and manage cleaning and facility services teams across the assigned area, ensuring compliance with safety standards and company policies
Monitor service delivery quality and ensure all work meets or exceeds client specifications and expectations
Recruit, train, mentor and develop team members, fostering a culture of professionalism and continuous improvement
Manage client relationships, address concerns promptly, and work to retain and expand existing contracts




Schedule staff and allocate resources efficiently to optimise coverage and service delivery
Oversee inventory management, equipment maintenance, and procurement of cleaning supplies and materials
Conduct regular site inspections and quality audits to maintain high operational standards
Prepare reports on operational performance, budgets, and key performance indicators for senior management
Respond to and resolve client complaints and escalated issues in a timely and qualified manner
Implement health and safety procedures and ensure full compliance with relevant legislation and regulations
Liaise with head office on matters relating to staffing, training, contracts and operational challenges
What we're looking for
Proven experience in a supervisory or management role within the cleaning services or facility management industry, minimum 2years.
Strong leadership and team management skills with the ability to motivate and develop staff
Excellent communication and interpersonal skills with the ability to build positive relationships with clients and team members
Demonstrated ability to manage multiple priorities and work independently whilst meeting deadlines
Sound knowledge of cleaning and facility management practices, equipment, and products




Understanding of health, safety and environmental regulations relevant to the cleaning industry
Proficiency with computer systems and ability to use scheduling, reporting and management software
Customer service focus with a commitment to delivering high-quality service outcomes
Problem-solving skills and the ability to make sound decisions under pressure
Valid driver's licence and willingness to travel across the assigned area as required
Relevant qualifications or certifications in cleaning, facility management, or business management are highly desirable
What we offer
Silver Track Cleaning and Facility Services is committed to supporting our employees with a competitive remuneration package and benefits that promote work-life balance and career growth.
We offer:
Competitive salary commensurate with experience and qualifications
Opportunities for professional development and further training to advance your career
A supportive and inclusive workplace culture that values teamwork and innovation
Flexible working arrangements where possible to support work-life balance
Staff discounts and employee assistance programmes
A commitment to occupational health and safety with appropriate support and resources
Clear pathways for career progression within the organisation
On-site vehicle + Fuel
We welcome applications from all qualified candidates.
If you require any adjustments or alternative formats of information at any stage of the recruitment process, please don't hesitate to contact us.
#J-*****-Ljbffr

📌 Contract Manager (Melbourne)
🏢 Silver Track Cleaning & Facility Services
📍 Melbourne