About Sharon AI
Sharon AI is an Australian sovereign Neocloud and NVIDIA Cloud Partner, delivering large-scale GPU compute platforms for enterprise, research and government customers.
We design, build and operate high-performance AI infrastructure, enabling organisations to train, deploy and scale AI, machine learning and HPC workloads securely on Australian soil.
The Role
This is a permanent full-time role responsible for supporting Sharon AI's end-user technology environment across our Sydney office and remote workforce.
You'll provide first and second level technical support, manage the lifecycle of workplace devices, maintain IT assets, and ensure employees have the tools they need to be productive from day one.
Working closely with Operations, Security, vendors and employees across the business, you'll play a key role in maintaining secure, reliable workplace technology while continuously improving the employee experience.
Key Responsibilities
Provide first and second level support for laptops, desktops, mobile devices, peripherals and collaboration tools
Diagnose and resolve hardware, software and connectivity issues both remotely and onsite
Provision, configure, deploy and decommission workplace technology for new starters and existing employees
Manage IT assets, equipment lifecycle, repairs, replacements and inventory records
Support identity and access management processes, including user provisioning and de-provisioning
Ensure workplace devices remain compliant with security policies through patching, encryption and endpoint protection




Manage incidents and service requests through the service management platform while meeting agreed SLAs
Support Microsoft 365, collaboration platforms, video conferencing and workplace productivity tools
Coordinate workplace technology changes, office moves and vendor engagement where required
Create and maintain technical documentation, knowledge articles and user guides while identifying opportunities for continuous improvement.
Skills & Experience
Previous experience in an IT Support, Service Desk, Desktop Support or Workplace Technology role
Experience supporting users within a corporate or enterprise environment
Strong knowledge of Windows and/or macOS environments
Experience supporting Microsoft 365 and modern workplace collaboration tools
Experience supporting mobile devices and endpoint management solutions such as Microsoft Intune or other MDM platforms
Solid understanding of hardware troubleshooting across laptops, desktops and peripherals
Working knowledge of networking fundamentals including Wi-Fi, VPN, DNS and DHCP
Excellent problem-solving skills with a customer-first approach
Strong written and verbal communication skills with the ability to support both technical and non-technical users
Ability to manage competing priorities while delivering a high level of service.




Microsoft, Apple or endpoint management certifications
CompTIA A+, Network+ or similar certifications
Experience with endpoint security, device compliance and identity management
Experience working within cloud, technology or high-growth organisations
Exposure to modern workplace management platforms including Microsoft Intune, Autopilot or Jamf.
What We're Looking For
A customer-focused IT professional who genuinely enjoys helping people
Someone who takes ownership and sees issues through to resolution
Highly organised with excellent attention to detail, particularly around asset management and security
A proactive problem solver who enjoys improving processes and user experience
Strong communicator who builds trusted relationships across the business
Comfortable working independently while collaborating with a broader operations team
Someone excited by the opportunity to help build the workplace technology function within a fast-growing AI infrastructure company.
Why Join Sharon AI
Join one of Australia's fastest-growing sovereign AI infrastructure companies
Help build the internal technology environment supporting a world-class engineering team
Work with cutting-edge AI, cloud and GPU infrastructure technologies
Be part of a cooperative, high-performing team where you'll have genuine ownership and influence
Play a key role in supporting Australia's AI capability and future workforce
Our Values
Integrity | Innovation | Collaboration | Wellbeing | Inclusion
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📌 Workplace Technician (New South Wales)
🏢 Sharon AI
📍 New South Wales