Practice Manager | Public Practice Accounting Firm | Sydney CBD | Full-Time
We are looking for an experienced Practice Manager to join a Sydney CBD-based public practice accounting firm.
This is a key operational leadership role suited to someone with strong accounting practice administration experience who enjoys improving processes, supporting client service delivery and ensuring the firm operates efficiently.
Working closely with the partners and senior managers, you will take ownership of the firm's day-to-day operations, practice systems, workflows, compliance processes and administrative functions.
You will play an important role in enhancing the client experience, improving internal processes and supporting the continued growth of the practice.
This is an opportunity for a proactive and solutions-focused professional who enjoys taking ownership, implementing improvements and working collaboratively within a professional services environment.
Your role will be responsible for coordinating and improving the operational functions of the firm, including:
Managing the day-to-day administrative operations of the practice
Leading, supporting and allocating work to the administration team
Working closely with partners, managers and accountants to support efficient client service delivery
Managing client onboarding, offboarding, engagement documentation and ongoing client administration
Coordinating client compliance procedures
Managing ATO and ASIC agent administration requirements
Supporting client billing processes, work in progress management, fee reviews and debtor follow-up
Maintaining accurate client records and ensuring effective document management and record-keeping practices
Managing practice workflows, procedures, templates and standard operating procedures (SOPs)
Reviewing and implementing process improvements to increase efficiency and consistency




Supporting technology improvements, system rollouts and workflow optimisation
Managing software platforms, subscriptions, IT providers and external suppliers
Overseeing office operations including facilities, vendors, workplace systems and general administration
Supporting staff onboarding, training coordination, leave processes and general HR administration
Assisting with reporting, dashboards, and risk management
Supporting partners with strategic operational initiatives and practice management matters
Systems, Technology & Process Improvement
A key focus of this role will be improving how the practice operates through effective systems and processes.
You will be involved in:
Reviewing and improving workflows across the practice
Maintaining and enhancing practice management systems
Supporting technology adoption and system implementations
Developing knowledge bases, templates and internal resources
Identifying opportunities to improve efficiency, client experience and team collaboration
Experience leading system implementations, process improvement initiatives or technology rollouts will be highly regarded.
To be successful in this role, you will have:
Previous experience as a Practice Manager, Operations Manager, Office Manager or senior administration professional within an accounting firm or professional services environment
Strong understanding of accounting firm workflows, client onboarding, billing processes and compliance requirements




Experience leading and supporting administrative teams
Strong organisational skills with the ability to manage competing priorities
Demonstrated experience improving processes, procedures and operational efficiency
Confidence implementing and supporting cloud-based systems and technology solutions
Excellent written and verbal communication skills
Strong attention to detail and a high level of professionalism
The ability to work autonomously, take ownership and drive outcomes
A practical, hands-on approach with sound judgement and problem-solving skills
Experience with the following systems:
FYI Document Management
Xero
CAS360
NowInfinity
Microsoft 365 and other cloud-based platforms
About You
You are a dependable and proactive skilled who enjoys being the person who keeps a business running smoothly.
You thrive in a role where no two days are the same and where you can make a meaningful impact through better systems, stronger processes and improved team support.
You will be someone who:
Takes ownership and follows matters through to completion
Communicates confidently with partners, staff, clients and external providers
Enjoys improving systems and finding practical solutions
Is highly organised and commercially minded
Maintains confidentiality, professionalism and integrity
What We Offer
A key leadership role within an established public practice accounting firm
Genuine ownership and autonomy across practice operations
Direct access to partners and senior leadership
The opportunity to influence systems, processes and the future direction of the firm
A supportive, professional and collaborative team environment
Opportunities for ongoing professional growth and development
Competitive remuneration based on experience
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📌 Practice Manager (New South Wales)
🏢 Rezonate Recruitment
📍 New South Wales