Senior Business Analyst Cx & Ivr Transformation Melbourne (Australia)

Senior Business Analyst Cx & Ivr Transformation Melbourne (Australia)

10 Aug
|
Iterate Recruitment Pty
|
Australia

10 Aug

Iterate Recruitment Pty

Australia

Iterate Recruitment Pty is seeking a Senior Business Analyst to lead customer servicing initiatives in a rapid-paced, Agile setting. You will partner with Product, Ops and Engineering to design solutions that transform customer and agent experiences, with emphasis on contact centre operations, IVR, and routing.

You’ll elicit requirements, translate them into user stories and acceptance criteria, and act as the liaison between operations, product, legal, and the delivery team.
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📌 Senior Business Analyst Cx & Ivr Transformation Melbourne (Australia)
🏢 Iterate Recruitment Pty
📍 Australia

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