Develop and maintain customer journey maps, personas, and value proposition canvases
Conduct user research using a mix of qualitative and quantitative techniques (interviews, card sorting, remote research tools)
Design and iterate concepts, wireframes, and prototypes using Figma and Adobe Creative Cloud
Facilitate and contribute to ideation, co-design, and design thinking workshops
Plan and support user testing activities, incorporating feedback into design iterations
Analyse customer insights and data to inform design decisions and product direction
Coordinate customer recruitment for research activities and support design project administration
Key Requirements
Proven experience as a UX Designer, Product Designer, or Service Designer
Strong capability in user research, journey mapping, and experience design
Hands-on experience with Figma and Adobe design tools
Experience designing for complex, regulated, or asset-intensive environments (utilities, infrastructure, government, or enterprise systems highly regarded)
Solid stakeholder engagement and collaboration skills
Ability to translate complex business and technical requirements into user-friendly design solutions
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📌 Senior Product Designer (Melbourne)
🏢 Talent
📍 Melbourne