Office Administration & Customer Service Coordinator
Wacoal Australia
Brunswick, Melbourne VIC
Full Time
Join One of the World's Leading Lingerie Brands
Wacoal Australia is part of the globally recognised Wacoal Group, renowned for designing premium lingerie, swimwear and activewear for women across A-K cup sizes.
Our portfolio includes Wacoal, Freya, Fantasie, Elomi and Goddess, some of the most respected brands in the intimate apparel industry.
We are seeking a motivated and enthusiasticOffice Administration & Customer Service Coordinatorto support our Australian and New Zealand retail customers, National Sales Team and local leadership team.
This is a varied and rewarding role where no two days are the same.
Based in our Brunswick showroom, you will play a key role in office operations, customer service, sales support, reporting and event coordination while working closely with the General Manager and National Sales Manager.
About the Role
Reporting directly to the General Manager, your responsibilities will include:
Providing administrative support to the General Manager and National Sales Manager
Supporting key national retail accounts and department store customers
Delivering exceptional customer service to Australian and New Zealand retailers
Preparing sales reports, analysing data and maintaining reporting dashboards
Monitoring and coordinating daily shipments nationally
Assisting the UK Customer Service and Accounts teams
Managing mail, courier services and showroom administration
Coordinating travel arrangements for the management and sales teams
Organising sales conferences,



events and fashion presentations
Supporting marketing and PR activities as required
Managing product samples and showroom merchandising
Welcoming and assisting clients visiting the showroom
About You
To be successful in this role, you will demonstrate:
Previous experience in administration, customer service, sales support or office coordination
Strong Microsoft Excel, PowerPoint and reporting skills
Excellent written and verbal communication skills
Outstanding organisational and time management abilities
Ability to manage multiple priorities in a fast-paced environment
High attention to detail and strong problem-solving skills
A proactive, positive and qualified attitude
Capacity to work independently and take ownership of tasks
Confidence working with internal teams and external customers
An interest in fashion, retail, lifestyle or consumer brands
Current Australian Driver's Licence
Reliable motor vehicle
Intermediate to advanced Microsoft Office skills
Full working rights in Australia
Why Join Wacoal?
Work with internationally recognised fashion brands
Diverse and engaging role with broad business exposure
Supportive and collaborative team environment
Opportunity to work closely with senior leadership
Grow your skills across sales support, customer service, marketing and events
Be part of a passionate and dynamic fashion business
If you are a highly organised professional who enjoys variety, thrives in a fast-paced environment and has a passion for delivering exceptional customer service, we would love to hear from you.
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📌 Office Administration & Customer Service Coordinator (Melbourne)
🏢 Wacoal
📍 Melbourne