Senior Consultant - Market Research, CX and VOC Insights
Senior Consultant - Market Research, CX and VOC Insights Sydney $AUD *******,000 + Super (guide depending on experience) - (posted Mar ******)
Job Spec: Market Research Consultant | Customer Experience (CX) | Voice of Customer (VOC) | Insights & Strategy
An award-winning strategic insights consultancy is looking for a Senior Consultant with 5+ years' experience in market research or insights to help leading brands solve complex business problems through CX, VOC and strategic quantitative insights.
Ready to take the next step in your market research or insights consulting career?
This award-winning strategic insights consultancy sits at the intersection of research, psychology, data analytics and consulting.
Their work helps some of Australia's most recognised brands answer a critical question: what should we do next?
This is a hands-on consulting and research role where you'll manage projects and work closely with senior leaders to deliver high-impact insights.
You'll play a key role across Customer Experience (CX) and Voice of Customer (VOC) programs, while contributing to a wide range of strategic research projects including:
Customer Experience (CX) strategy and measurement
Voice of Customer (VOC) programs
Brand positioning research
Pricing and commercial strategy research




Reputation and perception studies.
Why Join This Consultancy?
Work with tier-one brands who value strategic insight
Deliver CX and VOC programs that shape real business decisions
Tackle diverse strategic research challenges across industries
Learn cutting-edge methodologies and consulting frameworks
Use advanced tools in analytics, dashboards, visualisation and CX platforms
Join a collaborative, supportive team with excellent retention.
What You'll Bring
5+ years' experience in market research, insights or consulting
Experience working on CX, VOC or customer insights programs
Strong ability to analyze data and translate findings into compelling stories
Quantitative analysis skills (Q, SPSS or similar advantageous)
Confidence managing projects and presenting insights to clients
A collaborative mindset and enthusiasm for developing your consulting skills.
Why This Role?
About Resources Group
Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.
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📌 Senior Consultant - Market Research, Cx And Voc Insights (New South Wales)
🏢 Resources Group
📍 New South Wales