Making a differenceisn'tjustourpurpose,it'swhat motivates our people every day.
For us, work is not aboutticking a box.It'sabout knowing that it matters.
We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.
Here's how you will make a difference in this role...
The Relationship Support Officer will provide support to the Relationship Associates and Relationship Managers within Maxxia (Novated Leasing and Salary Packaging – Financial Services.)
You will be working with alongside the Marketing Team, Customer Relations Team and Sales Team to support our Clients and Customers.
At MMS clear expectations help our people Be the Difference.
Your key responsibilities in this role will include:
Manage data across client portfolios and territories to ensure accuracy and integrity.
Support Relationship Associates by scheduling and preparing packs for inductions and orientations.
Ensure the Relationship Associate team accurately records all employer site communications in the CRM, including phone conversations, emails, and other correspondence, in their respective fields.
Maintain CRM data integrity by ensuring employer records, FTE figures, and contact details are correct and up to date.
Execute employer communication campaigns, including social posts and digital assets, as directed.
Build strong, effective relationships with customer representatives to drive business objectives and deliver superior customer satisfaction.
To be considered for this role you will have:
High level of communication skills with the ability to build relationships
Ability to perform in a self-directed, outcomes focused and fast-paced setting




A strong commitment to customer service excellence
Strong time management, organisational and prioritising skills
Demonstrated attention to detail and accuracy in your work
Demonstrated ability to prioritise multiple tasks and make decisions on where to focus your time
Demonstrated ability to work effectively as part of a larger team, whilst showing a mature and motivated desire to achieve results autonomously
What we can offer you:
Novated leasing benefits and discounts
12 weeks paid parental leave and access to our Parents Portal
Comprehensive learning and development opportunities to support your career growth
Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
Exempt Employee Share Plan
Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
We embrace hybrid working and welcome conversations about flexibility.
We value the skills and attributes veterans can bring to our organisation.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate.
All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
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📌 Relationship Support Officer (New South Wales)
🏢 Mcmillan Shakespeare
📍 New South Wales