We are looking for a motivated and customer-focused Customer Experience Coordinator to join our Incitec Pivot Fertilisers team in Brisbane CBD, based in our modern Edward Street office.
In this role, you will support the delivery of a seamless customer experience by managing customer enquiries, processing orders and coordinating with internal teams to ensure orders are delivered accurately and on time.
Working closely with Sales, Supply Chain and Logistics teams, you will play an important role in supporting Ridley's customers while helping ensure efficient day-to-day operations across the business.
Whether you have direct customer service experience or transferable skills and are looking to build a career in a new industry, we would love to hear from you.
Ridley offers:
A friendly, down-to-earth workplace
Supportive leadership and team culture
Ongoing training and coaching
Rewards and recognition programs
Opportunities to develop your career across the business
Employee discounts and wellbeing initiatives
Key responsibilities:
Deliver high quality customer service by responding to customer enquiries via phone and email
Manage customer orders through the order-to-cash process, including order entry and amendments
Coordinate with Sales, Credit,



Distribution and Logistics teams to ensure orders are delivered on time and in full
Resolve customer enquiries and service issues in a timely and professional manner
Maintain accurate order and customer information in business systems
Conduct outbound customer contact where required to provide updates or gather information
Support continuous improvement initiatives that enhance the customer experience
The key skills required for this role include:
Strong customer service and communication skills
Ability to build positive relationships with customers and internal stakeholders
Strong attention to detail and organisational skills
Ability to manage multiple priorities in a quick-paced environment
Strong problem-solving skills and a proactive approach to resolving issues
Experience using Microsoft Office and business systems
Experience in customer service, order management or call centre environments (desirable)
Open to applicants withunrestricted Australian work rights only.The successful candidatewill also complete standard work-ready checks (including drug and alcohol testing).
We welcome applicants from all backgrounds. If you need any adjustments or support during the application process, please contact us at ******. We are here to help.
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📌 Customer Experience Coordinator (Queensland)
🏢 Ridley Corporation
📍 Queensland