Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows.
Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopaedics and beyond.
The Enovis repair and service department provides medical equipment service and support to direct customers and to partners worldwide.
Field Service Technician
We are currently seeking an In-Field Service Technician to join our team, reporting to the Operations Manager for day to day and the International Repair and Service Director in France.
You will manage all In-Field repair and service activities in the Melbourne region and work with the team to ensure that high-quality work is delivered in agreed timelines.
You will be responsible to develop Aftersales activities and achieve customer satisfaction and deliver on time the Recovery Sciences Products.
You will be responsible for repairing medical equipment and providing advice, service contracts, Extended Warranty contracts, preventive maintenance plan, devices loaner management and hotline technical support for the region.
You will be part of the International Service team (more than 30 people located in 9 other countries).
Key Responsibilities
Manage in-field repair and service activities across the Melbourne region, including customer-site troubleshooting, diagnostics, repairs,



preventative maintenance, installations, functional testing, electrical safety testing, and determining when equipment requires return-to-base repair.
Deliver high-quality technical service and customer support by coordinating field service appointments, responding to service requests, providing remote and on-site technical assistance, monitoring service requests through to completion, and ensuring customer needs are met in a timely and professional manner.
Perform mechanical and electrical repairs, fault finding, failure analysis, calibration (where applicable), and functional testing in accordance with approved procedures, quality standards, and regulatory requirements.
Maintain agreed service quality and repair standards by managing KPIs, warranty claims, loan devices, repair procedures, service documentation, traceability records, invoicing, monthly reporting, and shipping documentation.
Manage repair tooling, spare parts inventory, loan device availability, shipping and receiving activities, and support inventory replenishment, cycle counts, and planning in collaboration with the Sydney Operations team.
Support Operations, Customer Service, Sales, Quality,



and third-party service providers by resolving technical issues, supporting product installations and demonstrations, investigating complaints in Agile, identifying customer non-compliance, managing unauthorised returns, and ensuring regulatory compliance.
Identify opportunities to improve service efficiency, field response times, customer experience, and after-sales growth through the promotion of extended warranty and maintenance contracts.
Complete all required technical, quality, compliance, and safety training, assist with special projects, and ensure all work is performed in accordance with company policies, procedures, and regulatory requirements.
Requirements:
Degree in Electrical, Electronic or Biomedical Engineering, or equivalent technical qualification and experience.
Ability to troubleshoot, test and service technical equipment
Ability to work on own initiative with minimal supervision
Experience with Medical devices troubleshooting
Business oriented
Positive organizational skills to work on multi-tasks with sense of urgency
Good analytical, communication and reporting skills
Ogranised, problem-solving, attentive, and motivated
Team oriented
Enovis is proud to be named one of'The Healthcare Technology Report's Top 100 Healthcare Technology Companies of ****!'
At Enovis we value diversity, equity and inclusion.
We are committed to providing working environments where everyone is included and treated fairly and with respect.
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📌 Field Service Technician (Melbourne)
🏢 Enovis
📍 Melbourne