Lead large, diverse teams during exciting peak periods
POP MART ******.HK), founded in ****, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well‐established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of ****, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross‐border e‐commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
Store Supervisor (3IC) — POP MART Highpoint
Brand new store opening July | Mid‐July start
Circa $64k+ (negotiable commensurate with experience)
Step into a leadership role with one of the world's fastest‐growing pop culture brands.
POP MART is a global designer‐toy and lifestyle phenomenon, with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue expanding across Australia, we're looking for energetic and experienced Store Supervisors (3ICs) to support our brand‐new Highpoint store. If you thrive in fast‐paced retail, love motivating teams,



and want to grow your leadership career with a global brand, this role is made for you.
Why You'll Love This Role
Be part of a high‐profile, high‐energy store
Lead large, diverse teams during exciting peak periods
Work with products customers genuinely love
Weekly recent releases — every week feels like launch week
Clear pathways to Assistant Store Manager and Store Manager roles
A vibrant, youthful culture where creativity and fun are part of the job
What You'll Do
Lead & Coach the Team
Support the Store Manager and Assistant Store Manager in supervising daily operations
Coach team members to deliver exceptional customer experiences
Help uplift team energy, confidence, and capability
Drive Sales & KPI Performance
Break down daily KPIs and help the team stay focused
Motivate staff to meet and exceed sales targets
Keep the Store Looking Amazing
Oversee stock control, replenishment, and visual merchandising presentation
Support fast turnaround of new releases and merchandise updates
Operational Ownership
Handle escalated customer issues with confidence and professionalism
Maintain store compliance and safety standards
Report maintenance needs and ensure a clean, safe environment
Who You Are
Experienced retail leader (Supervisor, Senior Team Member, or 3IC)




Comfortable supervising large teams of up to 20+ people
Positive, proactive, and a genuine team player
Passionate about customer experience and fast‐paced environments
Strong communicator who can coach, motivate, and inspire
Solid understanding of stock management, visual merchandising, and store operations
Thrives under pressure and adapts quickly
Fluent in English; Mandarin is a bonus
Available for a 7‐day roster, including mornings and evenings (shopping centre trading hours), with two consecutive days off each week
POP MART Perks
Job security with a global brand and loyal fanbase
Monthly product incentives (after probation)
Performance bonuses for achieving KPIs
Weekly new product drops
Annual POP LAND passes (Beijing)
How to Apply
Your resume (including month/year employment dates)
A cover letter telling us why you'd thrive at POP MART, your favourite IP, and your greatest leadership achievement
Full, permanent Australian working rights are required.
Equal Employment Opportunity Statement
POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.
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📌 Supervisor (Melbourne)
🏢 POP MART
📍 Melbourne