About Us
Syfe is APAC's leading digital wealth platform, empowering people to build their wealth for a better future. Managing well over US $10 billion in assets and built on the pillars of access, advice and affordability, the platform caters to the different wealth needs of individuals with diversified portfolios, cash management solutions and brokerage. Syfe has operations in Singapore, Hong Kong and Australia, and is approaching half a million users.
About This Role
At Selfwealth by Syfe, we keep investing simple - but running a great platform takes people who care deeply about getting the details right. We're looking for an Operations Officer who brings precision, pace and ownership to their work. Someone who doesn't just process tasks, but actively looks for ways to improve how things run for customers and teammates alike.
What You'll Do
Process time-critical cash, trading and stock transfer activities accurately and on time
Manage reconciliations, settlements and account maintenance
Work closely with Customer Support, brokers and internal teams to resolve issues end-to-end
Spot risks, inefficiencies or errors early - and help fix them
Contribute to improving operational processes and ways of working
Actively identify inefficiencies within existing processes and suggest improvements
Assist in the implementation of new processes or enhancements to existing workflows,



working closely with the team to ensure effective execution
What We're Looking For
Experience in investment administration, wealth product operations, or a strong background in cash reconciliations
Comfort working in fast-paced, SLA-driven environments
Strong attention to detail, balanced with valuable judgement
A proactive mindset - you take ownership and look for better ways to work
A positive, collaborative approach to problem-solving
How We Work
Humility: We don't have all the answers, so we seek feedback, embrace challenges and encourage diverse perspectives to continuously improve and grow together
Hunger: We set high standards for ourselves, looking to learn, grow and multiply our impact, while appreciating every opportunity and success along the way
Hustle: We drive results collaboratively with passion and perseverance, pushing the limits of innovation to ensure the best outcomes and solutions for our customers
How We Invest In You
Hybrid work and modern offices
Learning budget and clear pathways for career growth
Wellbeing support and flexible leave
You'll join a team that values ownership, urgency and continuous improvement - where people are trusted to do great work, improve how things run, and make a real impact on customer outcomes.
If you're excited about this role, we'd love to hear from you.
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📌 Operations Officer - Australia (Melbourne)
🏢 Syfe
📍 Melbourne