Join a Growing OEM-Backed Truck Dealership
JRB Diesel is a rapidly expanding, privately owned dealership based in Botany. We are Sydney's newest authorised service and parts dealer for:
Fuso Trucks & Buses
We are also a full sales dealer for CIMC Trailers and supply the Alliance product range.
With a strong and growing customer base across transport, logistics, and specialised equipment, we are seeking an experienced Senior Service Advisor to play a key role in our service operations.
The Opportunity
This is not a junior role. We are looking for a confident, capable professional who can take ownership of the front-of-house service function, build strong client relationships, and drive workshop efficiency.
You will act as the critical link between customers and the workshop, ensuring high-value clients receive a premium, professional service experience.
Key Responsibilities
Manage customer relationships from booking through to job completion
Review and validate repair orders, job scope, and service requirements
Raise and manage job cards with accuracy and efficiency
Provide clear, proactive communication and updates to customers
Prepare detailed and accurate estimates for complex repairs
Manage invoicing and job closure with attention to detail
Liaise with technicians to prioritize workflow and maximize productivity
Monitor OEM portals for warranty, recall,



and service campaign activity
Handle warranty claims and service plans end-to-end
Identify upsell opportunities and additional repair needs
Skills & Experience
Proven experience as a Service Advisor within a dealership environment (essential)
Strong background in truck or heavy vehicle servicing (highly desirable)
Demonstrated ability to manage high-volume or high-value service workflows
Experience with dealership DMS systems
Strong understanding of warranty processes and OEM requirements
Excellent communication, organization, and problem-solving skills
Ability to work independently and take ownership of workload
Mechanical background or trade qualification (advantage)
RMS Examiner License (desirable)
Australian Citizenship or Permanent Residency required
What Sets You Apart
You are confident dealing with fleet operators and commercial clients
You can manage pressure and prioritize effectively in a busy workshop
You focus on both customer satisfaction and workshop profitability
You bring initiative and continuous improvement mindset
What We Offer
Competitive salary package aligned to experience
OEM training and career development
Chance to step into a senior, influential role within a growing business
Supportive leadership and a modern, expanding dealership
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📌 Service Advisor (New South Wales)
🏢 JRB Group
📍 New South Wales